Epson Not Found by Windows in Uganda – Get It Working Again
- richard kabui

- Jul 11
- 15 min read
Is Your Printer Giving You Headaches? Get Professional Printer Repair in Nairobi, Kenya!
Have you ever been in that frustrating situation where you're ready to print something crucial – perhaps an important report for work, a school assignment, or even just your kid's favorite coloring page – and suddenly, your printer decides to throw a tantrum? It's a universal experience, isn't it? One minute it's humming along, the next it's flashing angry lights, refusing to cooperate, or worse, just sitting there in stoic silence. If you're based in Nairobi, Kenya, and your printer has decided to go on strike, don't despair! We're here to tell you that Vandeberg Imaging Supplies has you covered for all your professional printer repair needs in Nairobi!
Nairobi's Printer Woes: A Common Story
In a bustling city like Nairobi, where deadlines loom and efficiency is key, a malfunctioning printer can feel like a major roadblock. Whether you're running a busy office in the CBD, a home-based business in Kilimani, or a school in Runda, reliable printing is often non-negotiable.
The Silent Saboteur: Why Printers Fail
Printers, much like any complex piece of machinery, are prone to various ailments. Sometimes it's a simple paper jam, other times it's a more serious internal component failure. Ever wondered why your printouts look faded, or why your printer simply refuses to connect to your Wi-Fi? These issues aren't just random acts of technological malice; they're often symptoms of underlying problems that require expert attention.
The Cost of Downtime: More Than Just a Broken Machine
Think about it: when your printer is down, what happens? Work grinds to a halt. Important documents can't be processed. Productivity takes a hit. For businesses, this can translate directly into lost revenue and damaged reputation. For individuals, it's just plain annoying and can disrupt your daily routine. That's why getting your printer fixed swiftly and correctly isn't just about convenience; it's about getting back to efficiency ahead of business!
Introducing Vandeberg Imaging Supplies: Your Printer's Best Friend in Nairobi
At Vandeberg Imaging Supplies, we get it. We understand how vital your printers are, whether for your business or personal use. That's why we've dedicated ourselves to providing quick and reliable printer repair services that you can count on. We're not just another repair shop; we're your partners in ensuring your printing infrastructure runs smoothly.
More Than Just Repairs: A Commitment to Excellence
Our philosophy is simple: provide the best solutions to our clients. This means more than just patching up a problem; it means understanding your needs, using genuine printer parts, and offering affordable repair services that stand the test of time. We believe in "All round service, all round performance."
Our Convenient Location: Right Where You Need Us
Worried about finding us? Don't be! We're conveniently located in Nairobi CBD, Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2. This central spot makes it easy for anyone in Nairobi to drop by and get their printer issues sorted.
Finding Us is a Breeze!
Just head to the heart of the CBD, near Odeon Cinema, and you'll find us on the first floor of Iqbal Building. It's a straightforward journey for most.
Getting in Touch: Your Direct Line to Printer Peace of Mind
Have questions? Need a quick quote for diagnostics device repair in Nairobi, Kenya? Or simply want to talk to an expert about your printer's woes? Reach out to us! You can Contact Us on our customer care number +254720556824 or +254777556824. Prefer to go digital? You can also reach us on our website www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com. We're open 24 Hours for your convenience!
What Makes Vandeberg Imaging Supplies Stand Out?
In a city with many choices, why should Vandeberg Imaging Supplies be your go-to for printer repairs? Well, we pride ourselves on a few key differentiators that we believe truly set us apart.
Expertise You Can Trust: Our Certified Technicians
Our team isn't just a group of handymen; they're highly skilled and experienced experts in repairing different printer brands and models. They've seen it all, from the classic HP Laser-jet with a paper feeding issue to the modern Epson Inkjet displaying a mysterious "waste ink pad saturated" message. When you bring your printer to us, you're placing it in capable hands.
From Inkjet to Laser: We Speak Every Printer Language
Whether you're running a small home office with an Inkjet Machine or a large corporation with multiple Color Laser Printers and Multi-Function Machines, our technicians are proficient across the board. We service and repair:
Color Laser Printers
Inkjet Machines
Fax Machines
Copiers
Scanners
Monochrome Laser Printers
Multi-Function Machines
Supporting All Your Favorite Brands
We're not picky! Our expertise extends to a vast array of popular printer brands. You name it, we probably fix it! This includes:
HP
Canon
Epson
Brother
Samsung
Xerox
Lexmark
Dell
Kodak
Ricoh
Fujitsu
Kyocera
Oki
Panasonic
Sharp
Konica Minolta
Toshiba
Zebra
Dymo
Citizen
Gestetner
Pitney Bowes
Muratec
Lanier
Seiko
Genuine Parts, Guaranteed Performance: No Compromises
We believe that a repair is only as good as the parts used. That's why we use only genuine printer parts and accessories to ensure the best quality repairs. This isn't just about being fancy; it's about ensuring the longevity and optimal performance of your printer after it leaves our care. No cheap knock-offs here! We even carry a large stock of spare parts and printers to ensure quick turnaround times.
The Anatomy of a Printer: Parts We Expertly Handle
It's fascinating, isn't it, how many tiny components work together to produce a single sheet of paper? When something goes wrong, it's often one of these intricate parts that's acting up. Our technicians are well-versed in diagnosing and replacing a vast array of printer components.
Inkjet Specific Components
If you've got an inkjet, you might be dealing with issues related to:
Print Head (Inkjet)
Ink Cartridge (consumable, but often considered a spare part)
Maintenance Box/Waste Ink Tank
Ink Absorber/Waste Ink Pad
Ink Tubes/Ink Lines (Continuous Ink Supply System - CISS)
Ink Damper
Print Head Cover
Capping Station Assembly
Flushing Box
Ink Pump Assembly
Ink Tank/Reservoir (for CISS)
Ink Cartridge Clamps
Nozzle Plate
Piezoelectric Crystal (for Piezo printheads)
Thermal Heater (for Thermal printheads)
Print Head Pins
Laser Specific Components
For our laser printer users, common culprits can include:
Fuser Assembly (Laser)
Toner Cartridge (consumable, but often considered a spare part)
Drum Unit (Laser - often separate from toner)
Transfer Roller (Laser)
Pressure Roller (Laser Fuser)
Heating Element (Laser Fuser)
Fuser Film Sleeve (Laser)
Primary Charge Roller (PCR)
Doctor Blade
Wiper Blade
Developer Unit
Transfer Belt (Color Laser)
Waste Toner Container (often part of drum unit)
Laser Scanner Unit (LSU)
Mirror (LSU)
Lens (LSU)
Toner Sensor Lever
High Voltage Power Supply (HVPS)
Fuser Drive Gears
Pressure Roller Bushings
Thermostat (fuser)
General Printer Components
Regardless of your printer type, these parts can often be the source of trouble:
Paper Pickup Roller
Separation Pad
Logic Board/Formatter Board/Main Board
Power Supply Unit (PSU)
Control Panel/Display Panel
LCD Screen (for control panel)
Buttons/Keypad (for control panel)
USB Port/Connector
Ethernet Port/Connector
Wi-Fi Module/Card
Print Head Cable/Flex Cable
Carriage Belt
Carriage Motor
Stepper Motor (various locations)
Encoder Strip/Timing Strip
Encoder Disk
Drive Gears (various sizes and types)
Solenoids
Sensors (paper detection, lid open, temperature, etc.)
Springs (various sizes and tensions)
Screws (various types and sizes)
Cables (internal data, power, sensor)
Cooling Fan
DC Controller Board
Paper Tray (main, secondary, bypass)
Output Tray
Output Tray Extension
Paper Support
Edge Guides
Sheet Feeder Assembly
Duplex Unit/Automatic Document Feeder (ADF) Rollers
ADF Separation Pad
ADF Pickup Roller
ADF Input Tray
ADF Output Tray
Paper Guides (internal)
Exit Rollers
Feeder Guard
Ribbon Cartridge (consumable, but spare part)
Platen
Tractor Feed Assembly
Print Head Motor
Print Head Solenoid
Printer Cover (top, front, side)
Access Doors/Lids
Hinges
Latches/Clips
Feet/Rubber Pads
External Casing/Panels
Dust Covers
Cable Management Clips
Bushings
Bearings
Washers
E-clips/Circlips
Limit Switches
Photoelectric Sensors
Thermistors
Resistors
Capacitors
Diodes
Transistors
Integrated Circuits (ICs)
Connectors (various types: ribbon, wire-to-board, etc.)
Relays
Fuses
LED Indicator Lights
Buzzers/Speakers (for error alerts)
Wi-Fi Antenna
Bluetooth Module
Memory Card Slot
USB Host Port
CD/DVD Tray (for direct disc printing)
CD/DVD Guide
Scanner Glass (for MFP)
Scanner Lamp (for MFP)
CCD/CIS Scanner Unit (for MFP)
Scanner Cable
ADF Motor (for MFP)
ADF Sensor (for MFP)
ADF Gears
Flatbed Scanner Lid
Duplexer Unit (external or internal)
Sorting Tray (for high-volume printers)
Stapler Unit (for high-volume printers)
Hole Punch Unit (for high-volume printers)
Finisher Unit (complex assembly)
Hard Drive (for advanced printers with job spooling)
RAM Module
Firmware Chip
CMOS Battery
Ribbon Cable Retainers
Cable Ferrites
Power Cord
USB Cable (A to B)
Ethernet Cable
Cleaning Rollers (for various parts)
Lubricants/Grease (for moving parts)
Cleaning Fluids (for printheads, rollers)
Roller Cleaning Kit
Print Head Cleaning Solution
Toner Waste Bottle/Bag
Ink Bottles (for refillable ink tanks)
Refill Funnels/Nozzles
Ink Tank Gaskets/Seals
Ink Filter
Pump Tube
Print Head Flushing Kit
Wiper Blade Holders
Solenoid Actuator
Paper Width Sensor
Paper Length Sensor
Registration Roller
Registration Sensor
Clutch Gear
Cam
Lever (various functions)
Platen Roller Shaft
Print Head Carriage Shaft
Bushing for Shafts
Gear Train Assembly
Main Motor Pulley
Drive Belt Pulley
Idler Pulley
Bearing Housing
Connector Pins
Jumper Caps
Heat Shrink Tubing
Zip Ties (internal cable management)
Adhesive Pads/Tape
Ferrite Beads (for EMI suppression)
Grounding Wires
Optical Sensors (various)
Infrared Sensors
Hall Effect Sensors
Resettable Fuses (Polyfuses)
Varistors (surge protection)
Relays for Motor Control
Capacitors for Motor Smoothing
Flyback Diodes
Voltage Regulators
Op-Amps (operational amplifiers)
Microcontrollers
EPROM/Flash Memory Chips
Ribbon Cable Adapter
Flex PCB (Printed Circuit Board)
JST Connectors
Molex Connectors
Dupont Connectors
Terminal Blocks
Strain Reliefs
Cable Clamps
Cable Glands
Anti-Static Bags (for sensitive components)
Thermal Paste/Grease (for heatsinks)
Heatsinks
Small Fans (for cooling specific components)
Rubber Gaskets/Seals (for covers)
Indicator Lenses
Light Pipes (for LEDs)
Label Holders/Inserts (for internal labels)
Fast, Affordable, and Reliable: Our Service Promise
We know you're busy. That's why we aim for fast turnaround times without compromising on the quality of our work. Our affordable repair services mean you won't have to break the bank to get your printer back in working order. And the reliability? Well, that comes from our skilled team and our commitment to genuine parts. We truly believe in "efficiency always ahead of business."
Our Comprehensive Printer Repair Services in Nairobi & Beyond
So, what exactly can we do for your misbehaving printer? Our services are extensive, covering everything from basic troubleshooting to complex hardware overhauls.
Diagnostics & Troubleshooting: Pinpointing the Problem
Think of us as the detectives of the printer world. We start with thorough diagnostics to identify and resolve printer errors, connectivity issues, and performance glitches. You wouldn't want a doctor to operate without a proper diagnosis, would you? The same applies to your printer!
Common Printer Malfunctions We Tackle
Let's face it, some printer problems are just plain universal. Here are a few that we regularly rescue printers from:
The Dreaded Paper Jam
Ah, the classic! "Paper Jam" seems to be every printer's favorite error message. Whether it's a crumpled sheet deep inside, a misaligned tray, or a worn-out Paper Pickup Roller, our technicians are experts at paper jam removing and ensuring smooth paper feeding. We offer Paper Jam Support for all EPSON Printers and can resolve Paper Feeding / Paper Jam Issues on any model.
When Printing Becomes Faint or Non-Existent
Is your printer printing blank pages? Or are your documents looking faded and patchy, with broken faint printing or lines in printout? These issues can stem from a variety of sources, from a faulty Print Head (Inkjet) or Toner Cartridge (Laser) to a problem with your Drum Unit or even the Print Head Cable/Flex Cable. We'll diagnose the root cause and get your prints looking crisp again.
The Mysterious Error Message
"Waste ink pad inside your printer is saturated!" "Parts inside your printer are at the end of their service life!" "Ink pads need changing!" "Take your printer to an Epson service center!" Have you seen any of these messages? They're common, especially with Epson printers. Don't panic! You often don't need to buy a new printer or pay a fortune to have it fixed. We can perform WIC Reset Services to clear these messages and restore functionality. We're also pros at deciphering other error messages and resolving them.
Connectivity Conundrums
Your printer is on, but it's just not talking to your computer. Sound familiar? Whether it's a printer not communicating with CPU, network printing issues, or wireless printer configuration woes, we can sort out all your connectivity problems. We're experts in Printer Network and Connectivity Issues, USB Connectivity Issues Repair, Bluetooth Printer Repair Services, and WiFi Direct Printing Setup.
Hardware Repairs: Bringing Your Printer Back to Life
When it's more than just a glitch, our team is equipped for comprehensive hardware repairs. We can repair or replace components such as printheads, rollers, and power supplies, getting your printer physically back in shape.
From Print Heads to Fuser Assemblies: We Fix It All
Whether it's an Ink Cartridge Error, a need for cradle replacements, front rollers configuration, logic board replacement, drums replacements, or issues with your fuser unit, pickup roller, or transfer unit, our technicians have the skills and the genuine parts to perform complete printer rebuilds if necessary. We even handle Printer Belt Replacement and Printer Imaging Drum Repair.
Software & Firmware Solutions: The Brains Behind the Print
Sometimes, the problem isn't mechanical but digital. We offer firmware & software updates to ensure your printer stays updated with the latest features and security patches.
Keeping Your Printer Smart and Secure
Our services extend to resolving Printer Spooler Error, Print Queue Management, Printer Driver Installation Support, and even Printer Security Setup Services. We can also assist with SNMP Protocol Configuration and TCP/IP Printer Setup Services for more advanced network environments.
Preventive Maintenance: Extending Your Printer's Lifespan
An ounce of prevention is worth a pound of cure, right? That's especially true for printers. Our preventive maintenance services include regular cleaning and tune-ups to extend the life of your printer.
Why Regular Check-ups Matter
Think of preventative maintenance as a spa day for your printer! It helps catch small issues before they become big, expensive problems. We offer annual printer service contracts and provide routine printer check-up services to keep your machines running smoothly.
Beyond Printers: Our Holistic IT Support for Your Office
Did you know we do more than just printers? At Vandeberg Imaging Supplies, we offer a broad range of solutions for your IT needs!
Your One-Stop Shop for Office Equipment Care
From on-site troubleshooting to sales and upgrades, we provide services for all your office equipment. This includes:
Copiers, Printers, Scanners, Plotters, Faxes
Desktop and Laptop's too (Including Monitors, Computers)
Switches/Hubs/Routers
Terminals
Bio matrix Systems
CCTV Installation
Network Security Solutions (LAN, WAN)
WINDOW/LINUX Server Maintenance
Faiba Network Installation
Structural Cabling Systems
Voice and Data Convergence
Intercom Phones Installation and Maintenance (PBX)
Cloud Computing
Dstv installation
Data Recovery
Antivirus
Electronics Repair
School management Software
We even carry all the common HP Laser-jet, HP Photo-smart, and HP Large-format parts, ensuring a 99% first-time, on-site repair fixed rate for these popular models!
Specialized Services: Authorized Epson Repair Centre in Nairobi
For our loyal Epson users, we have even more good news! Vandeberg Imaging Supplies is an Authorized Epson Repair Centre located in Central Nairobi, Kenya. This means specialized, top-tier service specifically for your Epson printers.
Why Choose an Authorized Epson Repair Centre?
When your Epson printer needs attention, opting for an authorized center offers significant advantages. It's about peace of mind and ensuring the longevity of your investment.
Unrivaled Expertise for Your Epson Printer
Our certified technicians possess in-depth knowledge of Epson printers. They are trained to handle all Epson printer models, from personal inkjets to industrial-grade machines, ensuring your printer operates at peak performance. We provide all EPSON Printers Technical support (Sales, Servicing, Repair, Motherboard, Heads, Cartridges, Reset Key software etc.).
Genuine Epson Parts: The Vandeberg Difference
As an authorized center, we use only authentic Epson replacement parts for guaranteed reliability and performance. This is crucial for maintaining your printer's integrity and often, its warranty.
Fast Turnaround, Minimal Downtime
We understand that downtime is costly. Our commitment to timely diagnostics and repairs means your Epson printer will be back in action as quickly as possible.
WIC Reset Services: Breathing New Life into Your Epson Inkjet
Are you seeing those pesky "waste ink pad saturated" or "parts inside your printer are at the end of their service life" messages on your Epson inkjet? Don't buy a new printer! We offer WIC Reset Services to effectively reset waste ink pad counters and restore full printer functionality, saving you money and hassle.
Serving You Across Kenya: Our Extensive Reach
While our physical location is in Nairobi CBD, our services extend far beyond. We're proud to serve a wide array of areas, making professional printer repair accessible to more businesses and individuals across Kenya.
Nairobi's Neighborhoods We Cover
If you're in Nairobi, chances are we serve your area for on-site printer repair services. Our reach includes:
Central Business District (CBD)
Westlands
Upper Hill
Kilimani
Parklands
Lavington
Ngong Road
Karen
Runda
Muthaiga
Industrial Area
Eastleigh
South C
Kileleshwa
Langata
Embakasi
Kasarani
Roysambu
Thika Road
Gigiri
Our Nationwide Service Footprint
Our commitment to keeping Kenya's printers running doesn't stop at Nairobi's borders. We also serve other major towns and regions across the country, including:
Mombasa
Kisumu
Nakuru
Eldoret
Thika
Malindi
Kitale
Garissa
Nyeri
Machakos
Kericho
Embu
Migori
Homa Bay
Naivasha
Meru
Kakamega
Lamu
Bungoma
Narok
Voi
Kilifi
Isiolo
Nanyuki
Marsabit
Mumias
Wajir
Busia
Siaya
Kitui
Kerugoya
Kapenguria
Moyale
Chuka
Kiambu
Makueni
Taita Taveta
Maralal
Kibwezi
Nyahururu
Mandera
Samburu
Kwale
Taveta
Kajiado
Baringo
Turkana West Pokot
Yes, you read that right! We are even mobile country-wide for our services.
Choosing the Right Printer Repair Service: Why Vandeberg is Your Top Pick
With so many options out there, why should Vandeberg Imaging Supplies be your ultimate choice for printer repairs in Nairobi, Kenya? It boils down to a combination of expertise, customer focus, and value.
Experience and Skill: Our Unbeatable Team
Our qualified technicians are not just good; they're passionate about bringing your printers back to life. They specialize in the maintenance, cleaning, and repair of a vast array of office equipment. When your printer is broken, not powering, or experiencing a control board buttons failure, you want someone who knows their stuff. That's us!
Customer-Centric Approach: Your Satisfaction, Our Priority
At the heart of our operations is a strong belief in customer-centric support. We offer personalized attention and solutions tailored to your printer’s needs. Don't just take our word for it; our customers speak for themselves:
"Their authorized status gave me confidence, and they didn’t disappoint. My printer works like new!" – Peter K.
"Quick and reliable service. It’s reassuring to know they use original Epson parts." – Mary N.
We truly care about getting you back to seamless printing.
Competitive Pricing, Uncompromised Quality
We offer affordable repair services without ever cutting corners on quality. We believe that choosing the right printer repair service is essential to ensure that your printer is in good condition, and we strive to provide the best solutions. You can Get quality parts today of all printers in our shop at low prices. It’s the perfect blend of value and excellence.
Conclusion: Your Printer's Journey to Recovery Starts Here!
So, if your printer is currently gathering dust, displaying cryptic error messages, or simply refusing to print, don't let it sit there and frustrate you! Vandeberg Imaging Supplies is your professional, reliable, and affordable solution for printer repairs in Nairobi, Kenya. From basic troubleshooting to complete printer rebuilds, and with a specialization as an Authorized Epson Repair Centre, we are equipped to handle all your printing needs. We use genuine parts, offer fast turnaround times, and provide on-site troubleshooting as well as preventative maintenance to keep your machines running smoothly.
Why wait? Need your printer fixed? Are your printers in need of a rescue? Get top-notch diagnostics device repair in Nairobi, Kenya, and get a quick quote for diagnostics device repair at Vandeberg Imaging Supplies today!
Visit or Contact Us Today! For inquiries and orders, you can CALL / WHATSAPP / SMS +254720556824 or +254777556824. You can also reach us through our websites: www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com. Let us help you restore, repair, and rely on us for all your printer needs. Your efficiency is our business!
FAQs: Your Printer Repair Questions Answered
What types of printers do you repair at Vandeberg Imaging Supplies?
We repair a wide range of printer types including inkjet printers, laser printers (color and monochrome), fax machines, copiers, scanners, and multi-function machines. We also service specialized printers like large format printers, thermal printers, dot matrix printers, and label printers.
How quickly can I get my printer repaired?
We prioritize fast turnaround times to minimize your downtime. Our goal is to provide timely diagnostics and repairs. Thanks to our large stock of genuine spare parts, we often achieve a 99% first-time, on-site repair fixed rate for common models like HP Laser-jet.
Do you use genuine parts for repairs?
Absolutely! We exclusively use genuine printer parts and accessories for all our repairs. This ensures the highest quality, reliability, and longevity of your printer after service.
What are your operating hours and how can I contact you?
We are open 24 hours for your convenience. You can reach us by phone on +254720556824 or +254777556824 (call, WhatsApp, or SMS). You can also visit our websites at www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com. Our physical location is Nairobi CBD, Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2.
Do you offer on-site printer repair services in Nairobi?
Yes, we provide on-site troubleshooting, repair, sales, upgrades, and preventative maintenance services for offices and homes across various Nairobi neighborhoods, including CBD, Westlands, Kilimani, Upper Hill, and many more. We also serve many other areas across Kenya.
Can you help with printer network and connectivity issues?
Definitely! We specialize in resolving printer network and connectivity issues, including printer not communicating with CPU, wireless printer configuration, network printing issues, USB connectivity problems, and setting up Wi-Fi Direct printing. We also handle printer driver installation support.
Is Vandeberg Imaging Supplies an authorized repair center for any specific brands?
Yes, we are an Authorized Epson Repair Centre located in Central Nairobi, Kenya. This allows us to offer specialized repair, maintenance, and support services for all Epson printer models using authentic Epson parts.
What is a WIC Reset Service and when is it needed?
A WIC Reset Service is specifically for Epson inkjet printers. It resets the internal "waste ink pad saturated" counter or similar "end of service life" messages that prevent your printer from functioning. This service can save you from buying a new printer when the issue is simply a full waste ink pad counter.
Do you offer preventative maintenance services?
Yes, we strongly recommend and provide preventative maintenance services, including regular cleaning and tune-ups, to extend the lifespan of your printer and prevent future breakdowns. We also offer annual maintenance services and contracts.
What other IT services does Vandeberg Imaging Supplies offer?
Beyond printers, we offer a comprehensive range of IT services including repair and maintenance for desktops, laptops, monitors, computers, switches/hubs/routers, terminals, bio-matrix systems, CCTV installation, network security solutions (LAN, WAN), server maintenance, structural cabling, data recovery, antivirus solutions, and more. We are your one-stop shop for office equipment care.









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