Fast, Professional Printer Repair in Nairobi – Trusted Service You Can Count On
- richard kabui
- Apr 21
- 19 min read
Is your printer acting up again? Maybe it’s jamming paper like it’s got a personal vendetta against you. Or perhaps the ink has mysteriously disappeared after just two prints. If you’re screaming “Why me?!” at your office desk, you’re not alone.
But here’s the good news — you’ve just stumbled upon the ultimate printer rescue team in Nairobi.
Welcome to Vandeberg Imaging Supplies, where printers get a second chance at life, and frustrated printer owners finally get some peace. Whether you’re running a busy office, a small business, or a home setup, we’re here to make sure your printer stays in tip-top shape.
Let’s walk you through everything you need to know about choosing the best printer repair service in Kenya — and why Vandeberg should be your first (and last) stop.
Why Printers Break Down: Common Issues
Before we talk fixes, let’s talk failures. Printers, as handy as they are, can be fussy little machines. One moment they’re printing flawlessly, and the next… well, not so much.
Paper Jams: The Silent Productivity Killer
Nothing kills a workflow like a loud “CRUNCH!” followed by flashing red lights and a glaring “Paper Jam” message. Often, it’s caused by:
Poor-quality paper
Misaligned trays
Dirty rollers
At Vandeberg, we’ve seen (and fixed) it all — from minor jams to entire paper feeds eaten alive.
Ink and Toner Cartridge Problems
Running low? Not recognized? Leaking ink? Cartridge issues are among the top complaints we get — especially with off-brand replacements. We always recommend sticking with genuine cartridges and keeping an eye on expiry dates.
Printer Driver and Software Glitches
That moment when your computer says the printer is “offline” — even though it’s clearly turned on — yep, we know the feeling. Drivers and firmware can be a tricky business. Thankfully, we’re seasoned pros at installing and updating the right software for your printer’s model.
Worn-Out Rollers and Fusers
Over time, internal components wear out — especially if your printer works overtime. Rollers lose grip, and fusers stop heating properly. The result? Smudged prints and paper feeding errors. We replace them with quality parts that last.
Connectivity and Networking Hiccups
Wireless not connecting? LAN not responding? If your office printer is refusing to play nice with your network, we’ll step in. From simple resets to router-printer configurations, we’ll sort out the chaos and get your printer talking to the team again.
Meet Vandeberg Imaging Supplies – Nairobi’s Go-To Printer Repair Experts
So, who are we, exactly? We're Vandeberg Imaging Supplies, and fixing printers is not just our job — it’s our passion. With over a decade of experience and thousands of happy clients, we’ve become the name Nairobi trusts when printers go rogue.
Our Location: Right in the Heart of Nairobi CBD
You’ll find us nestled in the bustling Odeon Cinema area on Taveta Road, inside the Iqbal Building, 1st Floor, Room 2. We’re right where you need us — central, accessible, and easy to get to whether you’re walking, driving, or hopping on a matatu.
How to Reach Us – Directions, Phone Numbers, and Websites
Got questions? Need directions? Want to get a quick quote?
Here’s how to reach us:
📍 Location: Iqbal Building, 1st Floor, Room 2, Taveta Road, Odeon Cinema, Nairobi CBD📞 Phone: +254720556824 or +254777556824🌐 Website: www.Vandeberg.co.ke / www.VandebergImagingSupplies.com
Pop in, call us, or reach out online — we’re always ready to help!
Brands We Repair – Name It, We’ve Fixed It!
Not all printers are created equal. That’s why we specialize in servicing a wide variety of brands. Chances are, if it prints — we’ve fixed it.
HP, Canon, Epson – The Big Three
These giants dominate the Kenyan market — and for good reason. But even the best break down sometimes. We handle all HP DeskJet, Canon PIXMA, and Epson EcoTank repairs swiftly.
Samsung, Brother, and Xerox
Popular in offices for their speed and reliability, these brands sometimes suffer from firmware hiccups and feed issues. We’ve got specialized tools to handle even their most complex issues.
Lexmark, Dell, and Kodak
Yes, we service those too! Even though they’re less common, we keep their spare parts in stock for quick turnarounds.
Ricoh, Fujitsu, Kyocera, and Oki
Big industrial names require big know-how. These are typically high-speed or large-format printers, often used in corporate settings — and our experts are trained to repair them down to the last roller.
Panasonic, Sharp, and Konica Minolta
We repair multifunction units, copiers, and high-capacity office printers with precision.
Toshiba, Zebra, Dymo, and Citizen
Barcode and label printers? No problem. We understand that downtime equals lost sales, especially in retail or logistics, so we prioritize these models with extra care.
Diagnostics Device Repair Services – Beyond Just Printers
At Vandeberg Imaging Supplies, we don’t just stop at printers. We’re also proud to offer diagnostics device repair services — a game-changer for many sectors, from healthcare to industrial operations.
What Are Diagnostic Devices, and Why Do They Matter?
Think of diagnostic devices as the behind-the-scenes heroes in your workflow. Whether you’re running a lab, managing a manufacturing line, or handling logistics, these tools ensure everything is running smoothly.
Some examples include:
Barcode scanners
POS systems
Label printers
Medical imaging devices
Thermal printers
Diagnostic testing hardware
They’re precise. They’re fast. And when they stop working? Well, so does your entire operation.
That’s where we come in.
Common Issues We Fix for Diagnostic Equipment
You’d be surprised how many things can go wrong with these devices. But don’t stress — we’ve seen it all and solved it all.
Here are just a few examples:
Display malfunctions
Sensor and calibration issues
Power failures and short circuits
Software or firmware bugs
Connectivity problems with PCs or POS systems
Printing errors or label misalignment in thermal printers
We combine hands-on expertise with diagnostic tools to get your device back to full functionality — fast.
Our Process: How We Repair Your Printer Step-by-Step
Wondering what happens when you bring your device to Vandeberg? Let’s walk you through our step-by-step repair process.
Initial Assessment and Diagnosis
We start with a quick chat — you tell us what’s wrong, and we do a visual and internal inspection of your printer or device. Our diagnostics tools help us pinpoint the exact issue quickly.
No assumptions. Just facts.
Quotation and Approval
Once we know what’s wrong, we’ll give you a clear, transparent quote — no hidden fees, no surprises. You approve the repair plan, and we get started.
Want to compare with other shops? Go ahead! We’ll be right here when you come back (and most do!).
Genuine Parts Replacement
We don’t mess around with counterfeit or sub-par components. Every part we use — whether it’s a fuser, roller, cartridge holder, or power board — is genuine and sourced from trusted suppliers.
Final Testing and Pickup/Delivery
Before we call you for pickup, we run multiple test prints and connectivity checks. That way, you know it works before you even plug it in again.
Need delivery? We’ll arrange it. Need installation? We can handle that too.
Why Choose Vandeberg Imaging Supplies?
There are tons of repair shops in Nairobi. So what makes us stand out?
Here’s what our clients say — and what we know sets us apart.
Fast Turnaround Time
We get it — your printer isn’t a luxury, it’s a necessity. That’s why we aim for same-day repairs whenever possible. Bigger fixes? Still pretty fast.
Genuine Parts Only
Like we said — no fakes, no knockoffs. Only authentic parts that match your printer model perfectly.
Experienced Technicians
Our techs are not newbies. They’ve worked with thousands of printers across dozens of brands. That experience means faster diagnostics and longer-lasting repairs.
Affordable Pricing and Transparent Quotes
We’re not here to drain your wallet. Our pricing is competitive, and our quotes are upfront. No mystery charges. No vague explanations.
Areas We Serve in Nairobi
We’re based in Nairobi CBD — but our reach extends far and wide. If you’re in Nairobi, we’ve probably already repaired a printer in your neighborhood.
From CBD to Karen – We’ve Got You Covered
Central Business District (CBD)
Karen
Kilimani
Lavington
Ngong Road
Whether you’re a business in Karen or a startup in Kilimani, we’re just a call away.
Industrial Area, Parklands, and Runda
We service plenty of corporate offices and manufacturing plants in:
Industrial Area
Runda
Parklands
Muthaiga
And yes — we do onsite visits for those heavy-duty machines.
South C, Kileleshwa, Embakasi, and Langata
Our techs are on the move daily across:
South C
Kileleshwa
Langata
Embakasi
Kasarani
Roysambu
If you’re near Thika Road, we’ve got you covered too.
Expanding Beyond Nairobi – We’re in Every Corner of Kenya!
Vandeberg doesn’t just stop at Nairobi. We’re constantly serving clients across the country — from coastal hubs to upcountry towns.
Mombasa, Kisumu, Eldoret, and Nakuru
Big cities? Easy. We ship parts, do remote consultations, and partner with local techs to get your printer repaired anywhere in:
Mombasa
Kisumu
Eldoret
Nakuru
Thika
Kitale
Remote Towns? No Problem – We’ve Got a Plan for You
We also serve:
Garissa, Nyeri, Machakos, Kericho
Homa Bay, Migori, Meru, Kakamega
Lamu, Bungoma, Naivasha, Isiolo
Wajir, Marsabit, Moyale, Turkana
Busia, Siaya, Kiambu, Chuka
Kitui, Nyahururu, Kibwezi, Maralal
Taveta, Kwale, Kajiado, Baringo, and West Pokot
Just call us, describe your issue, and we’ll either guide you remotely or connect you to a nearby rep.
Get a Quick Quote – Fast, Free, and Hassle-Free
Don’t like waiting forever for a quote? Neither do we. That’s why we’ve streamlined the process.
What We Need to Give You an Instant Quote
Printer make and model
Description of the problem
Any error codes or messages
Photos (optional but helpful)
The more info you give us, the more accurate we can be. Most quotes are ready in under 10 minutes.
Requesting a Quote via Phone, Website, or Visit
Choose what works for you:
📞 Call us: +254720556824 or +254777556824💻 Visit: www.Vandeberg.co.ke🚶 Drop by: Iqbal Building, 1st Floor, Room 2, Taveta Road, Odeon, Nairobi
What Our Clients Are Saying – Real Stories, Real Results
We could go on all day about how great we are — but we’d rather let our clients do the talking.
Lucy, Office Manager in Westlands
“Our HP LaserJet suddenly stopped printing right before a major presentation. I called Vandeberg, and within 2 hours, it was up and running again. These guys are lifesavers!”
Daniel, Photographer in Karen
“I rely on my Canon printer for professional photo prints. When the colors started fading, I was panicked. Vandeberg not only fixed the issue but also gave me tips to maintain color accuracy. Top-notch service!”
Fatma, Retail Store Owner in Eastleigh
“Our Zebra barcode printer broke down on a weekend. I expected to wait until Monday, but Vandeberg responded right away and even helped us remotely. Business didn’t stop. Highly recommend!”
Joseph, IT Technician in Mombasa
“I sent in a Dell printer from our coastal branch, and it came back better than new. They kept me updated at every step. The transparency was refreshing.”
Preventative Printer Maintenance – Your Secret to Fewer Repairs
Let’s be honest — printers will break down at some point. But did you know you can dramatically reduce repair needs just by taking better care of your device?
Here’s how.
1. Clean It Regularly
Dust is the enemy of every machine. Wipe down your printer once a week and clean inside with a soft brush or compressed air. Pay extra attention to rollers and paper paths.
2. Use Quality Paper
Cheap paper might save you a few shillings — but it’ll cost you in the long run. Poor paper causes jams, leaves residue, and wears down internal parts faster.
3. Power Off Properly
Don’t just yank the cord! Use the printer’s power button to shut down. This allows the print heads and moving parts to reset properly.
4. Don’t Overwork It
If your printer is rated for 100 pages a day and you’re printing 500 — it’s going to struggle. Upgrade to a more robust model or add a second printer to share the load.
5. Keep Software Updated
Manufacturers regularly release updates that fix bugs or improve performance. Set reminders to check your driver and firmware versions every few months.
Got an Emergency? Here’s What to Do Before You Call Us
Sometimes you’re in a crunch and need your printer up like — now. Here are a few quick things you can try before giving us a ring.
Check the Basics
Is it plugged in? (Hey, it happens!)
Is there paper in the tray?
Are all doors properly closed?
Any error lights flashing?
Restart the Printer AND Your Computer
You’d be surprised how many issues vanish with a simple reboot.
Try a Different USB Cable or Port
Faulty connections can cause communication errors. Swap cables or ports and see if that helps.
Run the Printer’s Self-Test Mode
Most printers have a built-in test print. This helps determine whether the problem is with the printer or your computer.
If all else fails, call us — and we’ll handle the rest.
How Vandeberg Supports Businesses – Our Corporate Service Packages
Are you managing a team, office, or entire branch network? We offer specialized corporate repair packages to keep your business printing smoothly.
Our Corporate Services Include:
Scheduled maintenance visits
On-call priority support
Bulk repair discounts
Dedicated technician for your company
Annual service contracts (AMC)
Staff training on printer use and care
Whether you’re running a school, NGO, hospital, or SME — we’ll design a plan that suits your printing needs and budget.
Printers for Sale – Buy Certified Refurbished Printers at Vandeberg
Need a backup printer? Or just want to upgrade without breaking the bank?
We sell refurbished printers that are:
✅ Thoroughly inspected✅ Professionally serviced✅ Tested for performance✅ Covered with a limited warranty
Available brands include:
HP
Epson
Canon
Brother
Samsung
Perfect for small businesses, home offices, or budget-conscious entrepreneurs.
Got Questions? We've Got Answers.
Here’s our bolded FAQs section, covering the most common things people ask us.
❓ Frequently Asked Questions (FAQs)
1. How long does a typical printer repair take?
Most repairs are completed within 24 hours, depending on the issue. Urgent cases? We offer same-day service!
2. Do you provide onsite repair services?
Yes, we do! Especially for large or heavy office printers. Just call us and schedule a technician visit.
3. What happens if my printer can't be repaired?
In rare cases where repair isn’t feasible, we’ll help you find an affordable replacement or offer you a trade-in discount.
4. Can I get a repair estimate before bringing my printer in?
Absolutely! Call us or visit our website to get a quick quote — just tell us your printer model and issue.
5. Do you fix only printers or other office machines too?
We also repair scanners, copiers, barcode printers, thermal printers, and other diagnostic devices.
6. Are your spare parts original?
Yes — we use only genuine parts. No cheap knockoffs, no shady aftermarket components.
7. How much do you charge for a typical printer repair?
Prices vary by model and issue, but we always provide transparent, upfront quotes. No surprises.
8. What brands do you service?
We service all major brands, including HP, Epson, Canon, Brother, Lexmark, Ricoh, Zebra, and more.
9. Can you help businesses outside Nairobi?
Yes! We ship parts, offer remote support, and coordinate with trusted partners countrywide.
10. How can I contact you?
📞 Call us at +254720556824 or +254777556824🌐 Visit: www.Vandeberg.co.ke / www.vandebergimagingsupplies.com
🔚 Conclusion – Your Printer’s New Best Friend Lives in Nairobi CBD
If you've read this far, you already know that printer problems don't have to be the end of the world. Whether you're fighting paper jams, ink errors, or total shutdowns — Vandeberg Imaging Supplies is here for you.
We’re not just another repair shop. We’re your partners in keeping your workflow running, your papers printing, and your sanity intact.
✅ Fast service✅ Expert technicians✅ Genuine parts✅ Friendly support✅ Nationwide reach
So, the next time your printer starts acting like a diva — you know where to turn.
📍 Visit us: Iqbal Building, 1st Floor, Room 2, Taveta Road, Odeon Cinema, Nairobi CBD📞 Call or WhatsApp: +254720556824 / +254777556824🌐 Online: www.Vandeberg.co.ke / www.vandebergimagingsupplies.com
Your printer deserves the best. Let’s fix it — together.
🔧 Brand-Specific Printer Repair Services – What We Fix and How We Fix It
Not all printers are built the same — and that’s exactly why Vandeberg Imaging Supplies has trained experts for every major brand out there. Below, we break down common issues for each brand and how we handle them.
🖨️ HP Printer Repair Services in Nairobi, Kenya
Common Issues:
Paper jams
Cartridge not recognized
49.4c02 error
Wi-Fi connection failures
Our Approach: HPs are workhorses, but even they break down. We handle both inkjet and LaserJet series, including HP DeskJet, HP Envy, HP OfficeJet, and HP LaserJet Pro. Whether it’s firmware updates or internal part replacement — we’ve got you.
🖨️ Canon Printer Repair Services
Common Problems:
B200 error
Ink not dispensing
Print head alignment errors
We Fix: From Canon PIXMA to imageCLASS, our team handles nozzle cleanings, printhead replacements, scanner calibrations, and logic board repairs. We also stock Canon original ink systems and toner cartridges for post-repair servicing.
🖨️ Epson Printer Repair Experts in Nairobi
Top Issues:
“Printer error, see your documentation”
Waste ink pad full
Alignment problems
How We Help: Our techs reset waste ink counters, clean clogged nozzles, and replace malfunctioning stepper motors. Whether you use Epson EcoTank, WorkForce, or SureColor, we’ll bring it back to life.
🖨️ Brother Printer Fixes – Fast and Efficient
Typical Headaches:
Drum unit low
Unable to print black ink
Printer offline but connected
What We Do: We offer full drum unit replacements, firmware reloads, and connectivity diagnostics for models like Brother HL-L series, DCP, and MFC multifunction printers.
🖨️ Samsung Printer Repairs – Yes, We Do Those Too!
Frequent Issues:
Toner smudging
Scanner malfunction
Network printing errors
Samsung printers often suffer from board issues — we have specialists that can test, repair, or replace control boards, fuser assemblies, and laser units.
🖨️ Lexmark Printer Repairs
Fixing Problems Like:
900.00 service errors
Misfeeds
Streaking
Our Lexmark-certified diagnostics tools help us tackle E-series, MS-series, and MX-series printers with precision. Plus, we use OEM spare parts for reliability.
🖨️ Dell, Kodak, and Fujitsu Printers – Niche but Necessary
We also cater to Dell all-in-ones, Kodak photo printers, and Fujitsu document scanners/printers.
We handle:
Feed roller issues
Firmware upgrades
Paper path calibration
Imaging sensor repairs
🖨️ Ricoh, Kyocera, and Oki – Office Workhorses We Know Inside Out
If your office uses high-volume printers like Ricoh Aficio, Kyocera TASKalfa, or Oki B-series, our advanced diagnostics can:
Resolve spooling issues
Replace photoconductor drums
Fix user interface malfunctions
🖨️ Sharp, Konica Minolta, Toshiba – Big Machines, Bigger Problems? No Worries.
Multifunction copiers can be complex, but we’re trained on:
Print controller errors
Scan-to-email problems
ADF misalignment
We’ll get your Sharp MX, Konica bizhub, or Toshiba e-STUDIO running smoothly again.
🖨️ Zebra, Dymo, and Citizen Label Printer Repairs
These are critical for inventory and retail businesses.
Fixes Include:
Label misalignment
Faded barcode prints
Ribbon sensor failure
Whether you're printing shelf tags or shipping labels, we restore precision and print clarity.
🧠 DIY Troubleshooting Tips – Fix It Before You Call
Sometimes, the solution is simpler than it seems.
Error Code Decoders
Code | Brand | What It Means | What You Can Try |
0x97 | Epson | Internal hardware failure | Restart + unplug for 5 min |
B200 | Canon | Printhead error | Remove and clean printhead |
49.4c02 | HP | Firmware loop | Disconnect from network + reboot |
900.00 | Lexmark | Service error | Reboot + check for updates |
Paper Jams? Check This First
Open all accessible panels
Remove stuck sheets gently
Inspect for torn bits (even a small corner can trigger a jam)
Clean rollers with lint-free cloth
Poor Print Quality Solutions
Run your printer’s cleaning cycle (usually found in maintenance settings)
Remove and reseat cartridges
Check ink/toner levels
Perform a nozzle check or print head alignment
📍 We Serve These Nairobi Areas — and We’ll Come to You!
We're based in Nairobi CBD, but our coverage spans wide and far.
Central Areas:
CBD, Westlands, Upper Hill, Kilimani
Parklands, Ngong Road, Industrial Area
South and East Nairobi:
South C, South B, Embakasi, Lang’ata
Eastleigh, Donholm, Pipeline
Leafy Suburbs & Residentials:
Lavington, Karen, Runda, Muthaiga
Kileleshwa, Gigiri, Ridgeways
Northern Nairobi:
Kasarani, Roysambu, Garden Estate, Thome
Kahawa, Zimmerman, Githurai
🌍 We Also Serve Major Towns Across Kenya
If you’re not in Nairobi — no stress. We’ve got you covered.
Coast Region
Mombasa, Malindi, Lamu, Kilifi, Diani
Western Kenya
Kisumu, Kakamega, Bungoma, Mumias
Central & Rift Valley
Nakuru, Eldoret, Naivasha, Kericho, Bomet, Nyeri, Meru
Eastern Kenya
Machakos, Kitui, Embu, Isiolo, Marsabit, Moyale
North-Eastern Kenya
Garissa, Mandera, Wajir
Others We Serve
Thika, Kiambu, Nanyuki, Chuka, Kitale, Migori, Narok, Taveta, Kajiado, Taita Taveta, Turkana, West Pokot, Nyahururu, Maralal, Siaya, Kapenguria, Kibwezi
We offer:
Courier pick-up and drop-off
Remote troubleshooting
Over-the-phone support
Referral technicians in partner counties
✅ Why Trust Vandeberg Imaging Supplies?
Because we don’t just repair — we solve. We believe in turning frustrating printer issues into hassle-free experiences.
Here’s what sets us apart:
Fast service with honest pricing
Genuine parts, always
Certified technicians
Customer-first mindset
Decades of collective experience
Nationwide support
🔍 Model-Specific Printer Repair Guides – Precision Fixes that Matter
When it comes to printer repairs, knowing the specific model allows us to apply targeted solutions. Here’s how we handle common models you’re likely using.
🔧 HP LaserJet Pro Series Repair in Nairobi
Popular Models We Fix:
HP LaserJet Pro MFP M428fdw
HP LaserJet Pro 400 M401
HP LaserJet Pro M102w
Common Issues:
Fuser assembly failure
Ghosting on pages
Duplex printing errors
Our Fix: We test and replace fuser units, align toner cartridges, and reload firmware for efficiency. Whether you’re dealing with slow printing or paper curl issues, we know exactly how to bring your HP LaserJet back to high performance.
🛠️ Epson EcoTank Series Printer Repairs
Top Models:
Epson EcoTank L3150
L3110, L3250, L3256
Known Issues:
Ink not flowing
Scanner not working
Blinking lights error
Repair Strategy: We flush print head assemblies, reset ink pad counters using Epson maintenance software, and check ribbon cables for any disconnects. EcoTank repairs require precision — and we’ve mastered it.
🖨️ Canon PIXMA Series Repairs
Common Units:
Canon PIXMA G2411, G3411
Canon MG2570, MG2540s
What Goes Wrong:
Ink tank overflow
Scan head not moving
Wi-Fi setup errors
What We Do: For Canon’s hybrid ink systems, we unclog tanks, perform chip resets, and restore the scanning mechanism to full functionality.
🔌 Brother HL and DCP Series Repair Services
Frequent Repairs:
Brother HL-1210W: Wi-Fi not responding
DCP-T220: Missing lines when printing
MFC-L2710DW: Toner not detected
We recalibrate toner sensors, replace drum units, and update firmware for Brother printers stuck in looped error states.
📊 Case Study #1 – "My Epson L3150 Only Prints Blank Pages"
Client: SME Office in WestlandsProblem: Epson EcoTank L3150 showing full ink levels but printing blank pages.Diagnosis: Printhead clog and dried ink inside the cap station.Fix: We removed the printhead, performed a deep flush using cleaning solution, and ran a 3-pass head alignment.Result: Printer fully restored, clean prints, and no error lights. Client signed up for bi-annual maintenance.
📁 Case Study #2 – "HP LaserJet Pro Keeps Showing Paper Jam"
Client: Logistics firm, Industrial AreaProblem: HP LaserJet M402 kept reporting phantom paper jams.Diagnosis: Jam sensor triggered by torn paper fragments stuck in the paper path and worn out pickup rollers.Fix: We did a full teardown, replaced pickup rollers, cleaned the sensors, and updated firmware.Result: Resolved in 24 hours — client operations resumed with zero downtime.
🆚 DIY vs Professional Printer Repair – What’s Worth Your Time?
Let’s be real. Not all printer problems need an expert. But when they do, choosing a professional can save time, money, and sanity.
Issue Type | DIY Feasible? | Recommended Action |
Ink cartridge replacement | ✅ Yes | DIY with manufacturer guide |
Printhead clog | ⚠️ Sometimes | DIY with caution or contact us |
Paper jam | ✅ Yes | DIY but be gentle with sensors |
Wi-Fi connection errors | ✅ Yes | Reboot router/printer, then retry setup |
Firmware update | ⚠️ Risky | We recommend a pro for complex updates |
Fuser or roller damage | ❌ No | Needs expert disassembly and parts |
Ghosting/duplicate printing | ❌ No | Internal diagnostics needed |
Scanner not working | ⚠️ Sometimes | Check cable, but may need pro calibration |
Error codes (e.g. 0x97, B200) | ❌ No | Requires specialist intervention |
🛡️ Why Professional Repairs Are Worth It
We save your warranty — Improper DIY can void it.
We have the right tools — No guesswork.
We offer guarantees — If it acts up again, we’ve got you.
We stock genuine parts — No knock-offs that fail in weeks.
We value your time — No more hours spent Googling fixes.
📞 Need a Repair in Nairobi or Beyond? We’ve Got You Covered
Reach us at:
+254 720 556824 / +254 777 556824
Visit us: Nairobi CBD, Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2
🚐 Our Rapid Response Services – Printer Emergency? We're On the Way!
Same-day Nairobi Service includes:
Emergency printer diagnostics
On-site part replacement
Full A3/A4 unit servicing
Post-repair testing and optimization
For offsite towns, we offer:
Courier pickup (printer sent to our workshop)
Video consultation & remote diagnostics
Next-day delivery post-repair
⚙️ Vandeberg’s Maintenance Packages – Prevention is Better Than a Breakdown
Choose from:
Monthly Plan – For high-volume offices (includes one on-site checkup and ink monitoring)
Quarterly Plan – Ideal for SMEs and schools
Bi-Annual Plan – Great for home or low-usage environments
Each includes:
Printhead cleaning
Firmware updates
Internal dusting
Roller lubrication
Ink/paper path checks
✅ Conclusion – Trust Vandeberg Imaging Supplies to Rescue Your Printer Today!
So, here’s the deal. We get it—printer problems are a nightmare. Whether it’s a stubborn paper jam, a mystery error code, or a machine that simply won’t wake up—you need fast, reliable, and professional help.
That’s where we come in.
At Vandeberg Imaging Supplies, we’ve built a rock-solid reputation as Nairobi’s go-to printer repair and diagnostics experts. Our team has decades of combined experience, genuine parts on standby, and a passion for making your printing problems disappear—permanently.
Still wondering if we’re the right fit? Let’s recap:
✅ We fix all major printer brands (HP, Epson, Canon, Brother, Xerox, Ricoh, etc.)
✅ We cover Nairobi and all counties across Kenya
✅ We offer on-site repair, remote diagnostics, courier pickups, and quick turnarounds
✅ We use only original parts
✅ We’re affordable, trustworthy, and lightning-fast
✅ We offer preventative maintenance packages to keep your machines in top shape
✅ We’re always just a call or click away
So don’t let a broken printer stall your productivity or business. Reach out to us today and let’s get that printer back in action.
📍 Visit Us Today!
Vandeberg Imaging SuppliesNairobi CBD, Odeon Cinema Taveta Road,Iqbal Building, 1st Floor, Room 2📞 Call us: +254720556824 / +254777556824🌐 Website: www.Vandeberg.co.ke🌐 Alternate: www.VandebergImagingSupplies.com
❓FAQs – Everything You Need to Know About Printer Repair in Nairobi, Kenya
1. What types of printers do you repair at Vandeberg Imaging Supplies?
We repair laser, inkjet, dot matrix, thermal, and multifunction printers. From HP and Canon to Epson, Brother, Ricoh, and even specialty brands like Zebra and Dymo, we handle it all.
2. Do you offer same-day printer repair in Nairobi CBD?
Yes! If you're within Nairobi CBD, we provide same-day diagnostics and repairs, depending on the issue and availability of parts.
3. How much does a typical printer repair cost?
Prices vary depending on the issue and model. However, most repairs start from Ksh 1,500 to Ksh 5,000, including labor. We’ll give you a full quote upfront—no hidden charges.
4. Can I get a repair if I’m outside Nairobi?
Absolutely! We serve towns across Kenya including Mombasa, Kisumu, Nakuru, Eldoret, Thika, and many more. We offer pickup and courier-based repair services too.
5. What if my printer can't be fixed?
If your printer is beyond economical repair, we’ll advise you accordingly. We even offer trade-in options or help source a suitable replacement.
6. Do you use original parts in your repairs?
Yes! We only use genuine parts to ensure your printer performs just like new—and lasts longer.
7. Do you repair printer accessories like scanners, trays, and feeders?
Yes, we repair ADF (automatic document feeders), paper trays, duplexers, scanners, control panels, and even external connectivity modules.
8. How long does a printer repair usually take?
Minor issues can be fixed in under an hour, while more complex ones may take 1-2 days depending on diagnostics and part availability.
9. Can you fix wireless and network printing issues?
Definitely! We handle Wi-Fi connectivity, printer sharing, IP address conflicts, and even cloud printing configurations.
10. Do you offer maintenance plans for businesses or schools?
Yes! Our customized maintenance packages ensure your printers stay in peak condition. Ideal for offices, schools, cyber cafés, and NGOs.
🖨️ Let's Fix That Printer — The Smart Way!
If you’ve made it this far—thank you! But now it’s time to take action.
Don’t wait until your printer breaks down completely.
Don’t waste hours trying to DIY something that needs an expert’s touch.
Don’t risk using untrustworthy repair guys with no warranty or skills.
Choose Nairobi’s most reliable printer repair pros. Choose Vandeberg Imaging Supplies.
Let’s rescue your printer today.📞 Call us: +254720556824 | +254777556824🌐 Visit: www.Vandeberg.co.ke🏢 Find us: Nairobi CBD, Odeon Cinema, Taveta Road, Iqbal Building, 1st Floor, Room 2
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