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Frequently asked questions and answers about Vandeberg Imaging Supplies

Updated: Mar 24, 2023


Q: What services does Vandeberg Imaging Supplies offer?

A: Vandeberg Imaging Supplies offers printer repair services in Nairobi, Kenya. They specialize in repairing various types of printers, including laser, inkjet, and dot matrix printers. They also offer maintenance services and supply printer parts and accessories.

Q: What types of printers do they repair?

A: Vandeberg Imaging Supplies repairs various types of printers, including laser, inkjet, and dot matrix printers. They also repair multifunction printers (MFPs), all-in-one printers, and wide format printers.

Q: How much does it cost to repair a printer at Vandeberg Imaging Supplies?

A: The cost of repairing a printer at Vandeberg Imaging Supplies varies depending on the type and extent of the damage. They offer free estimates, so it's best to bring your printer in for an assessment.

Q: How long does it take to repair a printer at Vandeberg Imaging Supplies?

A: The time it takes to repair a printer at Vandeberg Imaging Supplies depends on the type and extent of the damage. They strive to complete repairs as quickly as possible to minimize downtime.

Q: Does Vandeberg Imaging Supplies offer on-site repairs?

A: Yes, Vandeberg Imaging Supplies offers on-site repairs for businesses and organizations with multiple printers. They also offer pickup and delivery services for customers who cannot bring their printers to their repair center.

Q: How do I contact Vandeberg Imaging Supplies?

A: You can contact Vandeberg Imaging Supplies by calling their phone numbers, +254720556824 or +254777556824. You can also visit their website, vandeberg.co.ke, to learn more about their services and request a quote.

Q: Does Vandeberg Imaging Supplies offer warranty for their printer repairs? A: Yes, Vandeberg Imaging Supplies offers a 30-day warranty for their printer repairs. If the same problem occurs within 30 days after the repair, they will fix it again at no additional cost. Q: Can Vandeberg Imaging Supplies provide printer parts and accessories? A: Yes, Vandeberg Imaging Supplies provides printer parts and accessories, including toner cartridges, ink cartridges, fuser units, and maintenance kits. They can also order specific parts upon request. Q: Does Vandeberg Imaging Supplies offer maintenance services for printers? A: Yes, Vandeberg Imaging Supplies offers maintenance services for printers to help keep them running smoothly and prevent future issues. They offer regular maintenance plans as well as one-time services. Q: Is it necessary to bring the printer to Vandeberg Imaging Supplies for a repair? A: It is recommended to bring the printer to Vandeberg Imaging Supplies for repair as their technicians are trained and equipped to handle various printer issues. However, they also offer on-site repairs for businesses and organizations with multiple printers. Q: Can Vandeberg Imaging Supplies repair printers from all brands? A: Yes, Vandeberg Imaging Supplies repairs printers from various brands, including HP, Canon, Brother, Epson, Samsung, and more. Their technicians are trained to handle different printer models and types. Q: How experienced are the technicians at Vandeberg Imaging Supplies?

A: The technicians at Vandeberg Imaging Supplies have extensive experience in repairing and maintaining printers of different types and brands. They are constantly updating their skills and knowledge to stay up-to-date with the latest technologies.

Q: Can Vandeberg Imaging Supplies offer advice on printer maintenance and care?

A: Yes, Vandeberg Imaging Supplies can provide advice on printer maintenance and care to help customers keep their printers running smoothly and prolong their lifespan. They can recommend specific cleaning techniques, toner or ink cartridge replacements, and other tips to maintain the printer's optimal performance.

Q: What is the turnaround time for printer repairs at Vandeberg Imaging Supplies?

A: The turnaround time for printer repairs at Vandeberg Imaging Supplies depends on the type and extent of the damage. They strive to complete repairs as quickly as possible to minimize downtime, and most repairs can be completed within a day or two.

Q: Can Vandeberg Imaging Supplies provide a quote for printer repairs?

A: Yes, Vandeberg Imaging Supplies can provide a quote for printer repairs after assessing the printer's damage and determining the necessary repairs. They offer free estimates to help customers make informed decisions about whether to proceed with the repair or not.

Q: Are there any discounts or promotions offered by Vandeberg Imaging Supplies?

A: Vandeberg Imaging Supplies may offer discounts or promotions from time to time. Customers can check their website or social media pages for any ongoing deals or offers.

Q: Can Vandeberg Imaging Supplies provide emergency repair services?

A: Yes, Vandeberg Imaging Supplies can provide emergency repair services for customers who require immediate assistance. They understand the importance of having a functional printer, especially for businesses, and strive to provide fast and efficient services to minimize downtime.

Q: How do I know if my printer needs repair?

A: Signs that your printer may need repair include error messages on the printer screen, paper jams, streaks or smudges on printed pages, slow printing speeds, and unusual noises coming from the printer. If you experience any of these issues, it's best to bring your printer to Vandeberg Imaging Supplies for assessment and repair.

Q: Can Vandeberg Imaging Supplies provide technical support for printers?

A: Yes, Vandeberg Imaging Supplies can provide technical support for printers to help customers troubleshoot issues over the phone or through email. They can also offer remote support if necessary.

Q: Can Vandeberg Imaging Supplies recycle or dispose of old printers?

A: Yes, Vandeberg Imaging Supplies can recycle or dispose of old printers in an environmentally friendly manner. They can also advise customers on how to dispose of their old printers properly.

Q: Does Vandeberg Imaging Supplies offer training on printer maintenance and care?

A: Yes, Vandeberg Imaging Supplies can provide training on printer maintenance and care for customers who wish to learn more about how to properly maintain their printers. They can also provide guidance on best practices for using and handling printers.

Q: How do I schedule a printer repair service with Vandeberg Imaging Supplies?

A: To schedule a printer repair service with Vandeberg Imaging Supplies, you can call their phone number at +254720556824 or +254777556824. You can also send them an email at info@vandeberg.co.ke or use the contact form on their website to request a repair service.

Q: What are the payment options for printer repairs at Vandeberg Imaging Supplies?

A: Vandeberg Imaging Supplies accepts different payment options for printer repairs, including cash, credit/debit cards, and mobile payments. They can provide a detailed invoice for the repair service and any parts used.

Q: Does Vandeberg Imaging Supplies offer pickup and delivery services for printer repairs?

A: Yes, Vandeberg Imaging Supplies offers pickup and delivery services for printer repairs for customers who may not be able to bring their printers to their location. They can arrange for a pickup and delivery schedule that is convenient for the customer.

Q: Can Vandeberg Imaging Supplies provide customized printer solutions for businesses or organizations?

A: Yes, Vandeberg Imaging Supplies can provide customized printer solutions for businesses or organizations based on their specific needs and requirements. They can assess the printing needs of the business and recommend the most suitable printers and accessories.

Q: What is Vandeberg Imaging Supplies' customer service like?

A: Vandeberg Imaging Supplies is known for providing excellent customer service. They prioritize customer satisfaction and strive to provide fast and efficient services. They are also responsive to customer inquiries and concerns.

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