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Professional Printer Repair in Nairobi: Your Go-To Guide


Let's face it: in the modern world, a printer isn't just a gadget; it's often the unsung hero of our daily operations. From printing out crucial business reports and educational assignments to cherished family photos, these machines work tirelessly. But what happens when your workhorse printer decides to take an unannounced break? That's where the frustration kicks in, and the search for a reliable printer repair service in Nairobi, Kenya, begins. You're not alone in this digital dilemma; many find themselves asking, "Need your printer fixed?" or "Are your printers in need of a rescue?" Don't worry, because you're about to discover a solution that promises top-notch diagnostics and device repair in Nairobi, Kenya, ensuring your printing needs are back on track in no time.


The Printer Predicament: Why Your Machine Needs a Hero


Think about it for a moment. How many times a day do you rely on your printer? Probably more than you realize!


The Daily Grind: How Printers Power Our Lives


Printers are the silent workhorses of our homes and offices. They bridge the gap between the digital and the tangible, transforming ideas on a screen into physical documents we can hold, share, and act upon. For businesses, they're essential for invoices, contracts, marketing materials, and internal communications. For students, they churn out essays and research papers. For families, they bring photos to life and print out important forms. Without a functioning printer, productivity can grind to a halt, deadlines can be missed, and everyday tasks can become monumental headaches.


The Inevitable Breakdown: Common Printer Woes


Like any mechanical device, printers are susceptible to wear and tear, and sometimes, unexpected malfunctions. It's not a question of if your printer will break down, but when. You might encounter frustrating paper jams, mysterious error messages that make no sense, faded or streaky prints, connectivity issues, or perhaps your printer simply refuses to power on. These common issues, while seemingly minor, can disrupt your workflow significantly.


DIY Disasters: Why Professional Help is Best


When your printer malfunctions, the natural inclination might be to try and fix it yourself. After all, a quick search on YouTube or a glance at the user manual often promises easy solutions. But let me tell you, while some minor issues can be resolved with a bit of troubleshooting, diving into complex printer repairs without the right knowledge and tools can quickly turn a small problem into a costly disaster. Have you ever tried to unjam paper only to tear it further inside, or attempted to replace a part only to find yourself with a pile of screws and no idea where they go? That's why professional help isn't just a convenience; it's often a necessity to ensure your printer is repaired correctly and safely, prolonging its life rather than shortening it.


Introducing Vandeberg Imaging Supplies: Your Trusted Repair Partner in Nairobi


So, who can you trust with your precious printer? Allow us to introduce you to Vandeberg Imaging Supplies, your reliable partner for all things printer repair in Nairobi.


Our Story: A Commitment to Quality and Service


At Vandeberg Imaging Supplies, we understand the critical role printers play in your daily life and business operations. Our mission is simple: to provide quick, reliable, and affordable printer repair services that get you back to printing with minimal downtime. We pride ourselves on our team of highly skilled and experienced experts who are dedicated to delivering the best solutions to our clients. We believe in uncompromised quality, which is why we only use genuine printer parts and accessories for all our repairs.


Where to Find Us: Conveniently Located in Nairobi CBD


Forget endless searching! We've made it incredibly easy for you to reach us. You can find us conveniently located in Nairobi CBD, Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2. Our central location makes it a breeze for anyone in the city to drop off their printer or access our services.


Getting in Touch: Your Quick Connection to Printer Solutions


Got a question? Need a quote? Ready to bring your printer in? Reaching us is just as easy as finding us. You can kindly Contact Us On our customer care number +254720556824 or +254777556824. Prefer to connect online? You can also reach us on our website www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com. We're here to answer your calls and messages, ready to provide a quick quote for diagnostics device repair at VANDEBERG IMAGING SUPPLIES. We're even open 24 hours to accommodate your busy schedule!


A Spectrum of Solutions: What Vandeberg Imaging Supplies Can Fix


You name the printer, we've probably fixed it! Our expertise spans a wide range of brands and issues.


Broad Brand Coverage: We Speak Your Printer's Language


Worried that your specific printer model might be too obscure for repair? Think again! Our team of experts is highly skilled and experienced in repairing a vast array of different printer brands and models. We repair the following printer models, to name just a few:

  • HP

  • Canon

  • Epson

  • Brother

  • Samsung

  • Xerox

  • Lexmark

  • Dell

  • Kodak

  • Ricoh

  • Fujitsu

  • Kyocera

  • Oki

  • Panasonic

  • Sharp

  • Konica Minolta

  • Toshiba

  • Zebra

  • Dymo

  • Citizen

See? Chances are, we've got your printer covered!


Beyond Printers: Our Holistic Approach to Office Equipment


While printer repair is our forte, our expertise doesn't stop there. We understand that a modern office or home often relies on a network of interconnected devices. That's why we extend our services to other crucial office equipment. We provide on-site troubleshooting, repair, sales, upgrades, and preventative maintenance services for all your office:

  • Copiers

  • Scanners

  • Plotters

  • Faxes

  • Desktops and Laptops

  • Monitors

  • Computers

  • Switches/Hubs/Routers

  • Terminals

  • Bio-matrix Systems

  • CCTV and more!

This means you get a one-stop shop for all your IT and office equipment repair needs. Talk about convenience!


From Minor Glitches to Major Meltdowns: Our Repair Expertise


No problem is too big or too small for our skilled technicians. We tackle a wide range of issues, ensuring your devices are running smoothly.


Common Printer Part Replacements We Handle


Printers are complex machines with many moving parts. When one of these parts fails, it can bring your printing to a halt. We stock and replace a comprehensive range of printer components, including:

  • Print Head (Inkjet)

  • Fuser Assembly (Laser)

  • Toner Cartridge (Laser - consumable, but often considered a spare part)

  • Ink Cartridge (Inkjet - consumable, but often considered a spare part)

  • Drum Unit (Laser - often separate from toner)

  • Maintenance Box/Waste Ink Tank (Inkjet)

  • Paper Pickup Roller

  • Separation Pad

  • Transfer Roller (Laser)

  • Pressure Roller (Laser Fuser)

  • Heating Element (Laser Fuser)

  • Fuser Film Sleeve (Laser)

  • Logic Board/Formatter Board/Main Board

  • Power Supply Unit (PSU)

  • Control Panel/Display Panel

  • LCD Screen (for control panel)

  • Buttons/Keypad (for control panel)

  • USB Port/Connector

  • Ethernet Port/Connector

  • Wi-Fi Module/Card

  • Print Head Cable/Flex Cable

  • Carriage Belt

  • Carriage Motor

  • Stepper Motor (various locations)

  • Encoder Strip/Timing Strip

  • Encoder Disk

  • Drive Gears (various sizes and types)

  • Solenoids

  • Sensors (paper detection, lid open, temperature, etc.)

  • Springs (various sizes and tensions)

  • Screws (various types and sizes)

  • Cables (internal data, power, sensor)

  • Cooling Fan

  • DC Controller Board

  • Paper Tray (main, secondary, bypass)

  • Output Tray

  • Output Tray Extension

  • Paper Support

  • Edge Guides

  • Sheet Feeder Assembly

  • Duplex Unit/Automatic Document Feeder (ADF) Rollers

  • ADF Separation Pad

  • ADF Pickup Roller

  • ADF Input Tray

  • ADF Output Tray

  • Paper Guides (internal)

  • Exit Rollers

  • Feeder Guard

  • Primary Charge Roller (PCR)

  • Doctor Blade

  • Wiper Blade

  • Developer Unit

  • Transfer Belt (Color Laser)

  • Waste Toner Container (often part of drum unit)

  • Laser Scanner Unit (LSU)

  • Mirror (LSU)

  • Lens (LSU)

  • Toner Sensor Lever

  • High Voltage Power Supply (HVPS)

  • Ink Absorber/Waste Ink Pad

  • Ink Tubes/Ink Lines (Continuous Ink Supply System - CISS)

  • Ink Damper

  • Print Head Cover

  • Capping Station Assembly

  • Flushing Box

  • Ink Pump Assembly

  • Ink Tank/Reservoir (for CISS)

  • Ink Cartridge Clamps

  • Sponges (various internal locations)

  • Nozzle Plate

  • Piezoelectric Crystal (for Piezo printheads)

  • Thermal Heater (for Thermal printheads)

  • Print Head Pins

  • Ribbon Cartridge (consumable, but spare part)

  • Platen

  • Tractor Feed Assembly

  • Print Head Motor

  • Print Head Solenoid

  • Printer Cover (top, front, side)

  • Access Doors/Lids

  • Hinges

  • Latches/Clips

  • Feet/Rubber Pads

  • External Casing/Panels

  • Dust Covers

  • Cable Management Clips

  • Bushings

  • Bearings

  • Washers

  • E-clips/Circlips

  • Limit Switches

  • Photoelectric Sensors

  • Thermistors

  • Resistors

  • Capacitors

  • Diodes

  • Transistors

  • Integrated Circuits (ICs)

  • Connectors (various types: ribbon, wire-to-board, etc.)

  • Relays

  • Fuses

  • LED Indicator Lights

  • Buzzers/Speakers (for error alerts)

  • Wi-Fi Antenna

  • Bluetooth Module

  • Memory Card Slot

  • USB Host Port

  • CD/DVD Tray (for direct disc printing)

  • CD/DVD Guide

  • Scanner Glass (for MFP)

  • Scanner Lamp (for MFP)

  • CCD/CIS Scanner Unit (for MFP)

  • Scanner Cable

  • ADF Motor (for MFP)

  • ADF Sensor (for MFP)

  • ADF Gears

  • Flatbed Scanner Lid

  • Duplexer Unit (external or internal)

  • Sorting Tray (for high-volume printers)

  • Stapler Unit (for high-volume printers)

  • Hole Punch Unit (for high-volume printers)

  • Finisher Unit (complex assembly)

  • Hard Drive (for advanced printers with job spooling)

  • RAM Module

  • Firmware Chip

  • CMOS Battery

  • Ribbon Cable Retainers

  • Cable Ferrites

  • Power Cord

  • USB Cable (A to B)

  • Ethernet Cable

  • Cleaning Rollers (for various parts)

  • Lubricants/Grease (for moving parts)

  • Cleaning Fluids (for printheads, rollers)

  • Roller Cleaning Kit

  • Print Head Cleaning Solution

  • Toner Waste Bottle/Bag

  • Ink Bottles (for refillable ink tanks)

  • Refill Funnels/Nozzles

  • Ink Tank Gaskets/Seals

  • Ink Filter

  • Pump Tube

  • Print Head Flushing Kit

  • Wiper Blade Holders

  • Fuser Drive Gears

  • Pressure Roller Bushings

  • Thermostat (fuser)

  • Solenoid Actuator

  • Paper Width Sensor

  • Paper Length Sensor

  • Registration Roller

  • Registration Sensor

  • Clutch Gear

  • Cam

  • Lever (various functions)

  • Spring (tension, compression)

  • Platen Roller Shaft

  • Print Head Carriage Shaft

  • Bushing for Shafts

  • Gear Train Assembly

  • Main Motor Pulley

  • Drive Belt Pulley

  • Idler Pulley

  • Bearing Housing

  • Connector Pins

  • Jumper Caps

  • Heat Shrink Tubing

  • Zip Ties (internal cable management)

  • Adhesive Pads/Tape

  • Ferrite Beads (for EMI suppression)

  • Grounding Wires

  • Optical Sensors (various)

  • Infrared Sensors

  • Hall Effect Sensors

  • Resettable Fuses (Polyfuses)

  • Varistors (surge protection)

  • Relays for Motor Control

  • Capacitors for Motor Smoothing

  • Flyback Diodes

  • Voltage Regulators

  • Op-Amps (operational amplifiers)

  • Microcontrollers

  • EPROM/Flash Memory Chips

  • Ribbon Cable Adapter

  • Flex PCB (Printed Circuit Board)

  • JST Connectors

  • Molex Connectors

  • Dupont Connectors

  • Terminal Blocks

  • Strain Reliefs

  • Cable Clamps

  • Cable Glands

  • Anti-Static Bags (for sensitive components)

  • Thermal Paste/Grease (for heatsinks)

  • Heatsinks

  • Small Fans (for cooling specific components)

  • Rubber Gaskets/Seals (for covers)

  • Indicator Lenses

  • Light Pipes (for LEDs)

  • Label Holders/Inserts (for internal labels)

This extensive list ensures that whatever internal component is causing your printer grief, we have the expertise and the parts to fix it.


The Intricacies of Inkjet and Laser Printer Repairs


Whether you own a vibrant inkjet that brings your photos to life or a rapid laser printer that handles your business documents, our technicians are adept at both. We understand the unique mechanisms of each type. For inkjet printers, issues often revolve around print heads, ink systems, and waste ink pads. For laser printers, fuser assemblies, drum units, and toner systems are common culprits. We've got specialized knowledge for both, ensuring a precise and effective repair.


Tackling Connectivity and Software Nightmares


It's not always a hardware issue, is it? Sometimes, your printer just refuses to "talk" to your computer or your network. We've all been there: "Printer Not Communicating with CPU" error messages that make you want to pull your hair out. We can fix:

  • Printer Not Powering Error

  • Ink Cartridges Error

  • Broken Faint Printing

  • Not Printing

  • Cradle Replacements

  • Front Rollers Configuration

  • Logic Board Replacement

  • Cartridge Refilling

  • Drums Replacements

  • Control Board Buttons Failure

  • Printer Not Communicating with Cpu

  • Slow Print Issue

  • Lines in Printout

  • Paper Feeding / Paper Jam Issues

  • Error Messages

  • Connectivity Problems

  • Maintenance Kit Issues

  • Printer Network and Connectivity Issues

  • Spooler Errors

  • Driver Installation Support

  • Firmware & Software Updates

We're also pros at tackling those pesky "waste ink pad inside your printer is saturated!" or "parts inside your printer are at the end of their service life!" messages. Don't buy a new printer or pay a fortune to have it fixed elsewhere – we have the solutions!


Specialized Services for Specific Needs


Beyond the common repairs, we offer specialized technical solutions tailored to unique situations:

  • Printer Data Recovery Services

  • Legacy Printer Support Services (for those older, but still reliable, machines)

  • Industrial Printer Repair Services

  • High Volume Printer Repair

  • Printer Automation Setup Services

  • Custom Printer Configuration

  • Printer Workflow Optimization Services

  • Multi-Location Printer Support

  • Printer Asset Management Services

  • Green Printing Solutions Setup

Our scope is truly "all-round service, all-round performance."


Why Vandeberg Imaging Supplies Stands Out from the Crowd


In a crowded market, why should you choose us? It boils down to expertise, authenticity, and a relentless focus on you, our customer.


Authorized Epson Repair Centre: A Mark of Excellence


One of our proudest achievements is being an Authorized Epson Repair Centre – Nairobi, Kenya. What does this mean for you? It means we are your Trusted Epson Printer Repair Partner, located right here in Central Nairobi. This authorization isn't just a fancy title; it signifies that we specialize in professional repair, maintenance, and support services for all Epson printer models. Our team is certified and has in-depth knowledge of Epson printers, ensuring your machine operates at peak performance, whether it’s for personal, business, or industrial use.

When it comes to maintaining your Epson printer, an authorized repair center ensures:

  • Warranty Protection: Repairs that honor your Epson warranty.

  • Quality Assurance: High standards in repairs, backed by Epson's expertise.

  • Long-Term Savings: Genuine parts and professional repairs to avoid recurring issues.


The Vandeberg Advantage: Expertise, Authenticity, and Speed


Choosing Vandeberg Imaging Supplies means you're opting for a service built on trust and efficiency.

  • Authorized Expertise: As mentioned, our certified technicians are not just good; they're experts with in-depth knowledge of various printer brands, especially Epson.

  • Genuine Parts: This is non-negotiable for us. We use only authentic replacement parts for guaranteed reliability and performance. No shoddy imitations here! For HP printers, we carry all of the common HP Laser-jet, HP Photo-smart, and HP Large-format parts, ensuring a 99% first-time, on-site repair fixed rate. This includes HP printer power modules, preventive maintenance kits, print-heads, rollers, toners, carriage belts, fusing assemblies, imaging units, motor carriages, and pickup assemblies.

  • Comprehensive Services: From routine maintenance to complex hardware and software repairs, we cover it all.

  • Fast Turnaround: We know you need your printer back ASAP. Our timely diagnostics and repairs are designed to minimize downtime.

  • Customer-Centric Support: We don't just fix printers; we build relationships. You'll receive personalized attention and solutions tailored to your printer’s specific needs.


Our Comprehensive Service Offerings


We've designed our services to cover every possible printer problem you might encounter.


Diagnostics & Troubleshooting: Pinpointing the Problem


It all starts with understanding what's wrong. Our team excels at identifying and resolving printer errors, connectivity issues, and performance glitches. We use state-of-the-art diagnostic tools to get to the root cause of the problem.


Hardware Repairs: Getting to the Core of the Issue


When a physical component is the culprit, our technicians are adept at repairing or replacing components such as printheads, rollers, fusers, power supplies, logic boards, and much more.


Firmware & Software Updates: Keeping Your Printer Current


Printers, like computers, benefit from updated firmware and software. We ensure your printer stays updated with the latest features and security patches, enhancing its performance and stability.


WIC Reset Services: Breathing New Life into Epson Printers


For Epson printer users, the dreaded "waste ink pad inside your printer is saturated!" message can feel like a death sentence for your machine. But don't despair! We offer WIC Reset Services to reset waste ink pad counters, effectively restoring printer functionality and saving you from buying a new printer. It’s a game-changer!


Preventive Maintenance: The Key to Longevity


Want to avoid those frustrating breakdowns in the first place? Regular cleaning and tune-ups are essential. Our preventive maintenance services are designed to extend the life of your printer, identify potential issues before they become major problems, and ensure consistent, high-quality output. Think of it as a regular check-up for your printer!


Genuine Parts Replacement: Quality You Can Trust


We can't stress this enough: using genuine parts is crucial for the longevity and performance of your printer. Whether it's rollers, fusers, trays, or any other component, we only use authentic parts, guaranteeing the best quality repairs.


Serving Nairobi and Beyond: Our Extensive Reach


Our commitment to excellent printer repair extends far beyond the confines of our Nairobi CBD office.


Nairobi's Hotspots: From CBD to Runda, We've Got You Covered


We proudly serve various areas in Nairobi, ensuring that no matter where you are in the city, professional printer repair is within reach. Our service areas include:

  • Central Business District (CBD)

  • Westlands

  • Upper Hill

  • Kilimani

  • Parklands

  • Lavington

  • Ngong Road

  • Karen

  • Runda

  • Muthaiga

  • Industrial Area

  • Eastleigh

  • South C

  • Kileleshwa

  • Langata

  • Embakasi

  • Kasarani

  • Roysambu

  • Thika Road

  • Gigiri


Kenya-Wide Service: Expanding Our Footprint


And it doesn't stop at Nairobi! We are truly mobile country-wide. We also serve other areas in Kenya, including:

  • Mombasa

  • Kisumu

  • Nakuru

  • Eldoret

  • Thika

  • Malindi

  • Kitale

  • Garissa

  • Nyeri

  • Machakos

  • Kericho

  • Embu

  • Migori

  • Homa Bay

  • Naivasha

  • Meru

  • Kakamega

  • Lamu

  • Bungoma

  • Narok

  • Voi

  • Kilifi

  • Isiolo

  • Nanyuki

  • Marsabit

  • Mumias

  • Wajir

  • Busia

  • Siaya

  • Kitui

  • Kerugoya

  • Kapenguria

  • Moyale

  • Chuka

  • Kiambu

  • Makueni

  • Taita Taveta

  • Maralal

  • Kibwezi

  • Nyahururu

  • Mandera

  • Samburu

  • Kwale

  • Taveta

  • Kajiado

  • Baringo

  • Turkana

  • West Pokot

No matter where you are in Kenya, if your printer needs a fix, give us a call!


Affordable Solutions, Uncompromised Quality: Our Pricing Philosophy


Quality service doesn't have to break the bank. We believe in providing affordable repair services to our clients without ever compromising on the quality of our work or the authenticity of our parts.


Value for Money: Top-Tier Service Without Breaking the Bank


Our goal is to offer you the best possible value. We understand that printer repairs can sometimes be an unexpected expense, and we strive to keep our services competitively priced while ensuring you receive a high-quality, lasting solution. We want to save you money in the long run by extending the life of your existing printer.


Transparent Quoting: No Surprises, Just Solutions


Nobody likes hidden fees or unexpected charges. That's why we believe in complete transparency. When you reach out for a quick quote for diagnostics device repair, we'll provide you with clear, detailed information upfront, so you know exactly what to expect. No surprises, just honest, straightforward solutions.


Your Business, Our Priority: Corporate and Commercial Solutions


For businesses, printer downtime isn't just an inconvenience; it's a loss of productivity and, ultimately, revenue. We tailor our services to meet the demands of corporate and commercial clients.


On-Site Repair: Bringing the Fix to Your Doorstep


Imagine your office printer breaks down, and you have a stack of documents waiting. Do you really want to unplug it, haul it across town, and wait? We offer on-site repair services, bringing our expert technicians and tools directly to your office. This minimizes disruption to your operations and gets your team back to work faster. It's efficiency always ahead of business!


Annual Maintenance Contracts: Peace of Mind, All Year Round


For businesses that rely heavily on their printers, we offer annual maintenance services (AMCs). These contracts provide for preventative and breakdown calls, ensuring your printers receive regular care and prompt attention whenever issues arise. It's like having your own dedicated printer repair team on retainer, offering peace of mind and ensuring consistent efficiency.


Comprehensive IT Solutions: Beyond Printer Repair


Our commitment to supporting your business extends beyond just printers. We provide a broad range of solutions in the following areas:

  • Network Security Solutions (LAN, WAN)

  • WINDOW/LINUX Server Maintenance

  • Faiba Network Installation

  • Structural Cabling Systems

  • Voice and Data Convergence

  • Digital Camera Installation (CCTV)

  • Intercom Phones Installation and Maintenance (PBX)

  • Desktops & Laptops Repair

  • Cloud Computing

  • Dstv installation

  • Data Recovery

  • Plotters Maintenance

  • Antivirus

  • Electronics Repair

  • School management Software

We truly specialize in Maintenance of Office Equipment's, Supplies of Printer Cartridges, and Corporate Hardware from well-known brands like HP, Canon, Microsoft, Tally Genicom, Epson, Sharp, and other OEMs to meet your corporate IT needs.


Customer Testimonials: What Our Clients Say


Don't just take our word for it! The true measure of our service comes from the people we help every day.


Real Stories, Real Satisfaction


"Their authorized status gave me confidence, and they didn’t disappoint. My printer works like new!” – Peter K.

“Quick and reliable service. It’s reassuring to know they use original Epson parts.” – Mary N.

These are just a few examples of the positive feedback we receive regularly. Our commitment to excellence and customer satisfaction is evident in the experiences of those who choose us.


Conclusion: Restore. Repair. Rely on Us.


When your printer stops working, it's more than just an inconvenience; it's a disruption to your productivity and peace of mind. But with Vandeberg Imaging Supplies, you have a trusted partner right here in Nairobi, Kenya, ready to bring your printer back to life. From minor paper jams to complex hardware failures, and from a wide array of brands to specialized Epson repair, we have the expertise, the genuine parts, and the customer-centric approach to get the job done right.

Don't let a faulty printer hold you back. Get a quick quote for diagnostics device repair at Vandeberg Imaging Supplies. We are conveniently located in Nairobi CBD, Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2. Kindly contact us on our customer care number +254720556824 or +254777556824, or visit our website at www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com.

Restore. Repair. Rely on Us. Your printing needs are covered.


FAQs: Your Printer Repair Questions Answered



Q1: What types of printers do you repair?


A1: We repair a wide variety of printer brands and models, including HP, Canon, Epson, Brother, Samsung, Xerox, Lexmark, Dell, Kodak, Ricoh, Fujitsu, Kyocera, Oki, Panasonic, Sharp, Konica Minolta, Toshiba, Zebra, Dymo, and Citizen. Essentially, if it's a printer, chances are we can fix it!


Q2: Do you offer on-site printer repair services in Nairobi?


A2: Yes, absolutely! We provide convenient on-site troubleshooting and repair services for businesses and individuals throughout Nairobi and other parts of Kenya, minimizing your downtime.


Q3: How quickly can you diagnose and repair my printer?


A3: We pride ourselves on fast turnaround times. Our timely diagnostics and repairs are designed to get your printer back to you as quickly as possible. We aim for a 99% first-time, on-site repair fixed rate for common issues, especially with HP printers due to our extensive parts stock.


Q4: Do you use genuine printer parts for repairs?


A4: Yes, we exclusively use genuine printer parts and accessories for all our repairs. This ensures the highest quality, reliability, and longevity for your repaired printer.


Q5: What is a WIC Reset Service, and why is it important for Epson printers?


A5: A WIC (Waste Ink Counter) Reset Service is crucial for many Epson inkjet printers. Over time, these printers track the amount of waste ink accumulated in an internal pad. Once a certain limit is reached, the printer will display an error message (e.g., "waste ink pad saturated") and stop functioning. Our WIC Reset Service clears this counter, allowing your printer to work again without needing to replace the physical pad, saving you money and hassle.


Q6: Do you offer maintenance contracts for businesses?


A6: Yes, we offer annual maintenance services (AMCs) for businesses. These contracts cover both preventive maintenance and breakdown calls, providing peace of mind and ensuring your office printers run smoothly throughout the year.


Q7: What areas in Kenya do you serve outside of Nairobi?


A7: Our services extend far beyond Nairobi. We have a mobile team that serves various areas across Kenya, including Mombasa, Kisumu, Nakuru, Eldoret, Thika, Malindi, Kitale, Garissa, Nyeri, Machakos, Kericho, Embu, Migori, Homa Bay, Naivasha, Meru, Kakamega, and many more.


Q8: How can I get a quick quote for diagnostics device repair?


A8: You can get a quick quote by contacting us on our customer care numbers: +254720556824 or +254777556824. You can also reach out through our websites: www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com.


Q9: What are your business hours?


A9: We are open 24 hours to provide flexible and accessible service for our clients.


Q10: Why is preventative maintenance important for my printer?


A10: Preventative maintenance, including regular cleaning and tune-ups, is vital for extending the lifespan of your printer. It helps identify and address minor issues before they escalate into major, costly problems, ensures consistent print quality, and improves overall printer performance and efficiency.

 
 
 

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