Nairobi's #1 Printer Repair Experts Kenya | 15+ Years Experience | All Models

richard kabui
May 3
18 min read

Professional Printer Repairs in Nairobi: Your Ultimate Guide to Fixing HP, Epson, Brother & More

Are you staring at your printer in frustration as it refuses to produce a single page? Is your HP, Epson, or Brother printer displaying cryptic error messages instead of printing your important documents? You're not alone. Printer problems are among the most common and frustrating technical issues faced by businesses and individuals in Nairobi and throughout Kenya.

When your printer decides to take an unexpected vacation, it's more than just an inconvenience—it can bring your business operations to a grinding halt or derail your personal projects. The good news? You don't need to replace your printer at the first sign of trouble. With the right professional repair service, like Vandeberg Imaging Supplies, your printer can be diagnosed, fixed, and back to peak performance in no time.

I've spent years watching businesses waste money replacing printers that could have been easily repaired. That's why I'm excited to share this comprehensive guide about professional printer repair services in Nairobi. Whether you're dealing with paper jams, connectivity issues, or more complex hardware failures, this article will walk you through everything you need to know about getting your printer back on track.

Understanding Common Printer Problems: Why Your Device Might Not Be Printing

Before we dive into repair services, let's take a moment to understand what might be causing your printer woes. Knowing the potential culprits can help you communicate more effectively with repair technicians and sometimes even resolve minor issues yourself.

Have you ever noticed how printers seem to develop problems at the most inconvenient times? It's almost as if they can sense deadline pressure! Whether your printer is completely unresponsive or producing poor-quality prints, the root cause typically falls into one of several categories.

Most printing problems stem from either hardware issues, software conflicts, connectivity problems, or consumable-related failures. Hardware issues might include worn-out parts, damaged printheads, or electronic failures. Software problems often involve driver conflicts, outdated firmware, or compatibility issues with your operating system. Connectivity problems can range from simple cable disconnections to complex network configuration errors. And let's not forget about consumable-related issues like empty ink cartridges, dried-up toner, or paper jams.

Think of your printer like a car—it has mechanical parts that move, electronic components that control those movements, and it needs regular maintenance and the right "fuel" (ink or toner) to operate properly. When any one of these elements fails, your printing process breaks down.

Brand-Specific Issues: What Goes Wrong with Popular Printer Models

Different printer brands and models tend to have their own unique quirks and common failure points. Understanding these can help you identify potential issues before they become major problems.

HP Printer Troubleshooting: Common Failures and Solutions

HP printers are known for their reliability, but they're not immune to problems. Some of the most common issues include cartridge recognition errors, print quality problems, and connectivity failures.

Have you encountered the dreaded "Cartridge Problem" or "Ink System Failure" messages on your HP printer? These often appear when your printer fails to recognize genuine HP cartridges or when the printer's ink delivery system becomes clogged. Another common HP printer issue is the "Carriage Jam" error, which occurs when the printhead assembly gets stuck while moving across the printer.

HP inkjet printers frequently suffer from printhead clogs, while their laser models might experience fuser assembly failures or transfer roller issues. These components are crucial for proper printing but tend to wear out over time, especially in high-volume printing environments.

Epson Printer Problems: Why They Stop Working and How to Fix Them

Epson printers have earned a reputation for exceptional print quality, but they come with their own set of common issues. The most notorious is the "Waste Ink Pad is Full" error, which can completely halt your printer's operation.

Epson designed their printers with waste ink pads that collect excess ink during cleaning cycles and borderless printing. Over time, these pads become saturated, and the printer stops working to prevent ink from overflowing inside the machine. The solution? A WIC reset service—something we specialize in at Vandeberg Imaging Supplies.

Other common Epson issues include paper feed problems, where the printer either feeds multiple sheets or fails to pick up paper entirely. Printhead failures are also relatively common in older Epson models, particularly if the printer has been left unused for extended periods allowing ink to dry and clog the microscopic nozzles.

Brother Printer Issues: Diagnosing and Resolving Common Faults

Brother printers are workhorses in many Nairobi offices, but they're not without their challenges. Brother laser printers commonly experience issues with their drum units, which can lead to streaked or faded prints.

Error messages like "Machine Error 4F," "Unable to Print 32," or "Unable to Clean 50" often indicate hardware failures that require professional attention. Brother inkjet printers might develop problems with their purge units (which clean the printheads) or encounter paper feed issues similar to other brands.

One unique problem with Brother printers is the "Unable to Init" error, which suggests an initialization failure often related to the printer's main board or power supply. These components require expert diagnosis and repair—attempting to fix them yourself could cause additional damage.

Canon, Samsung, and Other Brands: Typical Repair Needs

Canon printers frequently experience printhead failures, particularly in their inkjet models. The "B200" error code, notorious among Canon users, typically indicates a printhead problem that requires either cleaning or replacement.

Samsung laser printers, now part of the HP family, often develop issues with their fuser units or imaging drums. Error codes like "LSU Error" or "Fuser Error" point to specific components that need professional attention.

Xerox, Lexmark, and Dell printers commonly suffer from feed roller wear, causing paper jams or misfeeds. Ricoh and Kyocera devices, popular in corporate environments, might develop issues with their developer units or transfer belts, especially after heavy use.

No matter which brand you use, every printer has components that will eventually wear out or fail. The key is to catch problems early before they cause additional damage to other parts of your machine.

Introducing Vandeberg Imaging Supplies: Nairobi's Premier Printer Repair Service

When your printer decides to call it quits, you need a reliable partner to bring it back to life. That's where Vandeberg Imaging Supplies comes in—Nairobi's leading printer repair service specializing in all major brands including HP, Epson, Canon, Brother, Samsung, Xerox, and many more.

Located conveniently in Nairobi's CBD at Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2, we've established ourselves as the go-to solution for printer problems across Kenya. But what makes Vandeberg different from other repair services you might find in Nairobi?

Our Expertise and Background in Printer Technologies

At Vandeberg Imaging Supplies, we're not just repair technicians—we're printer technology specialists with years of experience diagnosing and fixing devices from all major manufacturers. Our team has undergone rigorous training and certification processes, including becoming an Authorized Epson Repair Centre.

This expertise translates to faster diagnostics, more accurate repairs, and longer-lasting solutions for your printer problems. When you bring your printer to us, you're not getting a generic "computer repair" service that happens to work on printers—you're getting specialists who understand the intricate mechanisms and electronics that make your specific printer model work.

Think about it this way: would you take your luxury car to a general mechanic or to a specialist who works exclusively on your make and model? Printer repair follows the same principle—specialized knowledge leads to better results.

Why Professional Repair Services Outperform DIY Solutions

In the age of YouTube tutorials and WikiHow articles, you might be tempted to try fixing your printer yourself. While this approach can sometimes resolve simple issues like paper jams, it often leads to more serious (and expensive) problems when attempting to fix complex electronic or mechanical failures.

I've seen countless printers arrive at our workshop with additional damage caused by well-intentioned DIY repair attempts. Modern printers are sophisticated devices with precision components and complex circuitry. Without the proper tools, parts, and expertise, you risk causing permanent damage to your printer.

Professional repair services like Vandeberg offer several advantages over DIY approaches:

Access to genuine replacement parts that match your printer's specifications
Specialized diagnostic tools that can identify non-obvious problems
Experience with similar issues across hundreds of similar printer models
Proper facilities for cleaning delicate components without causing damage
Warranty protection for the repairs performed

The cost of professional repair often pays for itself by extending your printer's lifespan and preventing the need for premature replacement.

The Vandeberg Difference: What Sets Our Repair Service Apart

What makes Vandeberg Imaging Supplies different from other printer repair services in Nairobi? It starts with our customer-centric approach. We understand that a malfunctioning printer creates significant disruption for your business or personal work, so we prioritize quick turnaround times without compromising on repair quality.

As an Authorized Epson Repair Centre, we maintain the highest standards for all printer brands we service. This authorization isn't just a badge—it represents our commitment to following manufacturer-approved repair procedures and using only genuine parts.

Another key difference is our transparency. Before beginning any repair work, we provide a detailed diagnosis and quote, ensuring you understand exactly what's wrong with your printer and how much it will cost to fix. No hidden charges, no surprise fees—just honest, professional service.

Our technicians don't just fix the immediate problem; they investigate potential underlying issues that might cause future failures. This preventative approach helps ensure your printer remains operational for longer after leaving our workshop.

Our Comprehensive Printer Repair Services in Nairobi

At Vandeberg Imaging Supplies, we offer a complete range of printer repair services designed to address every possible printer problem you might encounter. From simple maintenance to complex component replacements, our team has the skills and resources to get your printer back to optimal performance.

Diagnostic Services: How We Identify What's Wrong with Your Printer

Every effective repair begins with an accurate diagnosis. Our diagnostic process goes beyond simply identifying the immediate symptom—we investigate to find the root cause of your printer's malfunction.

When you bring your printer to our workshop, it undergoes a comprehensive evaluation using both specialized diagnostic tools and the experienced eyes of our technicians. We check everything from mechanical components to electronic systems, looking for wear patterns, damage, or configuration issues that might be causing your printer problems.

This thorough approach allows us to provide an accurate assessment of what's wrong and what needs to be done to fix it. Rather than applying temporary fixes that might fail again soon, we target the underlying issues to provide lasting solutions.

Our diagnostic service includes:

Visual inspection of all accessible components
Electronic testing of circuits and sensors
Mechanical evaluation of moving parts
Software and firmware checks
Print quality analysis
Network connectivity testing (for networked printers)

Once the diagnosis is complete, we provide you with a detailed explanation of the problem and a transparent quote for the necessary repairs. You'll never be pressured into unnecessary services or left in the dark about what's happening with your printer.

Repair Services for All Major Printer Brands

HP Repair Services: Specialized Solutions for All Models

As one of the most popular printer brands in Kenya, HP devices make up a significant portion of our repair workload. Our technicians are specially trained to work on the full range of HP printers, from basic DeskJet models to advanced LaserJet and OfficeJet Pro series.

Common HP repairs we perform include:

Printhead cleaning and replacement
Carriage belt and encoder strip replacement
Power supply troubleshooting and repair
Fuser assembly replacement for laser models
Scanner mechanism repairs
Logic board diagnosis and replacement

Whether your HP printer is displaying error codes, producing poor-quality prints, or completely unresponsive, our team has the expertise to identify and resolve the issue efficiently.

Epson Repair Expertise: Authorized Service Center Benefits

As an Authorized Epson Repair Centre, we offer specialized services for all Epson printer models. This official authorization gives us access to genuine Epson parts, technical documentation, and manufacturer training that other repair shops simply don't have.

Our Epson repair services include:

WIC reset services to resolve "Waste Ink Pad Full" errors
Printhead cleaning and replacement
Paper feed mechanism repairs
Power supply and mainboard troubleshooting
Scanner unit repairs for multifunction models
Firmware updates and configuration

Our status as an authorized repair center means your Epson printer receives the highest standard of service, often preserving any remaining warranty coverage you might have.

Brother, Canon, Samsung Repairs: Brand-Specific Approaches

Each printer brand has its own design philosophy and common failure points. Our technicians understand these brand-specific quirks and adapt their repair approaches accordingly.

For Brother printers, we specialize in:

Drum unit and developer unit replacements
Fuser assembly repairs
Paper pickup roller replacements
Main board diagnostics and repair

Canon printer services include:

Printhead cleaning and replacement
Carriage unit repairs
Power supply troubleshooting
Scanner mechanism repairs for multifunction devices

Samsung (and other laser printer) repairs often involve:

Fuser unit replacement
Transfer roller servicing
Developer unit maintenance
Laser scanner unit diagnostics

Whatever brand you use, our technicians have the training and experience to provide expert repairs tailored to your specific printer model.

Commercial and Industrial Printer Solutions: Kyocera, Xerox, Ricoh & More

Beyond consumer and small business printers, we also service commercial-grade machines from manufacturers like Kyocera, Xerox, Ricoh, and Konica Minolta. These robust devices require specialized knowledge and tools to repair properly.

Our commercial printer repair services address complex issues like:

Developer unit failures
Transfer belt replacements
High-capacity feeder mechanisms
Finisher unit repairs (staplers, sorters, etc.)
Network interface troubleshooting
Advanced firmware configuration

For businesses relying on these workhorses for daily operations, our repair services help minimize downtime and maintain productivity.

Preventative Maintenance: Keeping Your Printer Running Smoothly

Why wait for your printer to break down completely? Our preventative maintenance services can identify and address potential issues before they cause significant problems or downtime.

Regular maintenance visits from our technicians can dramatically extend your printer's lifespan and maintain optimal performance. During these sessions, we:

Clean dust and debris from internal components
Lubricate moving parts to prevent wear
Replace worn components before they fail
Update firmware and software
Calibrate print quality settings
Verify network configuration
Test all functions to ensure proper operation

Many of our business clients schedule quarterly or bi-annual maintenance visits to keep their printing infrastructure running smoothly and avoid unexpected breakdowns.

Parts Replacement and Genuine Components: Why Quality Matters

When it comes to printer repairs, the quality of replacement parts makes all the difference between a temporary fix and a lasting solution. At Vandeberg Imaging Supplies, we use only genuine or high-quality compatible parts that meet or exceed manufacturer specifications.

Why does this matter? Inferior parts might fit physically but often lack the precision engineering of genuine components. This can lead to premature failures, poor print quality, and even damage to other printer components. It's similar to putting low-quality fuel in a high-performance vehicle—it might run, but not for long and not at its best.

Our commitment to quality parts extends to all printer brands we service. For authorized brands like Epson, we use exclusively genuine manufacturer parts. For other brands, we source components from reputable suppliers with proven track records for reliability.

This approach might sometimes mean a slightly higher repair cost upfront, but it saves you money in the long run by preventing repeat failures and extending your printer's useful life.

The Printer Repair Process at Vandeberg Imaging Supplies

Wondering what happens when you bring your printer to Vandeberg? Let's walk through our streamlined repair process designed to get your printer back in working order as quickly and efficiently as possible.

Initial Assessment and Diagnostics: What to Expect

The repair journey begins when you contact us by phone at +254720556824 or +254777556824, or visit our workshop in Nairobi CBD. During this initial contact, our customer service team will ask about the symptoms your printer is exhibiting to help prepare for the diagnostic process.

Once your printer arrives at our workshop, it undergoes a comprehensive diagnostic evaluation. Our technicians will:

Record your specific concerns and observe any error messages or symptoms
Perform visual inspection of external and internal components
Run electronic diagnostics to check circuit integrity
Test mechanical functions and moving parts
Evaluate print quality if the printer is operational
Check firmware and software configuration

This thorough assessment typically takes 1-2 hours, depending on the printer model and the complexity of the issues involved. Once complete, we'll contact you with our findings and provide a detailed quote for the necessary repairs.

Repair Timelines and Service Guarantees

After you approve the repair quote, our technicians get to work fixing your printer. The timeline for repairs varies based on several factors:

The complexity of the required repairs
Availability of necessary replacement parts
Current workload in our workshop
Priority status of your repair (standard vs. expedited)

For common issues with readily available parts, we can often complete repairs within 24-48 hours. More complex repairs or those requiring special-order parts might take 3-5 business days. For business clients with urgent needs, we offer expedited repair services at an additional fee.

All our repairs come with a service guarantee. If the same issue recurs within 30 days of the repair, we'll fix it at no additional cost. This reflects our confidence in the quality of our work and the components we use.

After-Service Support and Maintenance Tips

Our relationship doesn't end when you pick up your repaired printer. We provide comprehensive after-service support to ensure your printer continues operating smoothly.

When you collect your printer, our technicians will:

Explain what was wrong and how it was fixed
Demonstrate proper operation of your printer
Provide recommendations for preventing similar issues
Offer maintenance tips specific to your printer model
Answer any questions you might have about printer care

We also follow up after a week to ensure everything is functioning as expected. Should you encounter any issues or have questions about your repaired printer, our support team is just a phone call away.

Service Areas: Where We Provide Printer Repairs in Kenya

Vandeberg Imaging Supplies is proud to serve printer owners throughout Nairobi and across Kenya. Our central location makes us accessible to clients from all areas of the country.

Nairobi Coverage: CBD and Surrounding Neighborhoods

Our workshop in Nairobi CBD (Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2) serves as our primary repair facility. We provide convenient service to all Nairobi neighborhoods, including:

Westlands
Upper Hill
Kilimani
Parklands
Lavington
Ngong Road
Karen
Runda
Muthaiga
Industrial Area
Eastleigh
South C
Kileleshwa
Langata
Embakasi
Kasarani
Roysambu
Thika Road
Gigiri

For clients within Nairobi, we offer pickup and delivery services for an additional fee, saving you the hassle of transporting bulky printers to our workshop.

Nationwide Service: From Mombasa to Kisumu and Beyond

Our services extend well beyond Nairobi to serve clients throughout Kenya. We've established repair partnerships in major cities and can coordinate printer repairs for clients in:

Mombasa
Kisumu
Nakuru
Eldoret
Thika
Malindi
Kitale
Garissa
Nyeri
Machakos
Kericho
Embu
Migori
Homa Bay
Naivasha
Meru
Kakamega
Lamu
Bungoma
Narok
Voi
Kilifi
Isiolo
Nanyuki
Marsabit
Mumias
Wajir
Busia
Siaya
Kitui
And many more locations throughout Kenya

For clients outside Nairobi, we offer several service options:

Mail-in repair services with secure packaging guidelines
Coordination with local technicians in your area
Scheduled repair visits for businesses with multiple printers
Remote diagnostic services where applicable

No matter where you are in Kenya, if your printer needs professional repair, Vandeberg Imaging Supplies has a solution for you.

Why Choose Professional Printer Repair Over Replacement

When your printer stops working, you face a decision: repair it or replace it with a new one. While replacement might seem like the easier option, professional repair often provides better value and additional benefits.

Cost-Benefit Analysis: Repair vs. Replace

Modern printers represent a significant investment, with quality models costing anywhere from KSh 15,000 to KSh 100,000 or more for business-grade machines. When failure occurs, the repair costs typically range from KSh 2,000 to KSh 15,000, depending on the issue—significantly less than replacement.

Consider this example: A midrange office printer that cost KSh 35,000 develops a paper feed problem after 18 months of use. The repair cost might be around KSh 5,000, extending the printer's life by several years. Replacing it would cost 7 times more than repairing it!

Even for older printers, repair often makes financial sense if the machine meets your current needs. The key factors to consider include:

The original cost of the printer
The cost of the required repair
The printer's age and expected remaining lifespan
The availability and cost of consumables (ink/toner)
Whether newer models offer features you actually need

Our technicians can provide honest assessments about whether repair or replacement makes more sense for your specific situation. Sometimes, especially with very old or entry-level printers, replacement is indeed the better option—and we'll tell you if that's the case.

Environmental Benefits of Extending Your Printer's Lifespan

Beyond financial considerations, repairing rather than replacing your printer offers significant environmental benefits. Electronic waste (e-waste) is a growing problem globally, with printers contributing to this toxic stream of discarded devices.

Each printer repair prevents approximately 5-20 kg of electronic waste from entering landfills. Printers contain plastics, metals, circuit boards, and sometimes hazardous materials that can harm the environment if not properly recycled—and unfortunately, proper e-waste recycling facilities remain limited in many parts of Kenya.

By choosing repair over replacement, you're making an environmentally responsible decision that reduces your carbon footprint and helps preserve Kenya's natural beauty for future generations.

Business Continuity: Minimizing Downtime with Quick Repairs

For businesses, printer downtime means lost productivity and potential revenue impacts. When a critical printer fails, the fastest path to resuming operations is often professional repair rather than replacement.

Consider the process of replacing a printer:

Researching and selecting a new model
Procurement and delivery (which can take days or weeks)
Unpacking and physical setup
Driver installation and network configuration
User training for new features or operation

This process can easily stretch from days to weeks, depending on your procurement procedures and the availability of your chosen model. In contrast, professional repair can often be completed within 24-48 hours, particularly for common issues.

Additionally, your staff is already familiar with your existing printer. Maintaining the same model eliminates the learning curve and workflow disruptions that come with new equipment.

Customer Success Stories: Real Results from Nairobi Businesses

Don't just take our word for it—our customers' experiences speak volumes about the quality and value of our repair services. Here are a few examples of how Vandeberg Imaging Supplies has helped businesses and individuals across Nairobi keep their printers running smoothly.

A mid-sized law firm in Upper Hill was facing repeated paper jams with their high-volume document printer. After three unsuccessful repair attempts by another service provider, they contacted Vandeberg. Our technicians identified worn feed rollers and a misaligned paper guide as the root causes—issues the previous technicians had missed. After our comprehensive repair, the printer has operated flawlessly for over a year, handling thousands of pages each month without a single jam.

A graphic design studio in Westlands relied heavily on their professional-grade Epson photo printer for client deliverables. When it began producing banded, streaky prints, they feared they would need to purchase a new KSh 120,000 printer. Our Epson-certified technicians diagnosed clogged printheads and performed our specialized deep cleaning procedure, restoring the printer to perfect condition for under KSh 8,000—saving the studio over KSh 100,000 in replacement costs.

A small printing business in Eastleigh experienced a complete shutdown of their commercial Canon printer with a cryptic error code. With dozens of customer orders pending, they needed urgent assistance. Our emergency repair service diagnosed a faulty power supply, replaced it with a genuine part, and had them back in business within 6 hours—saving their customer relationships and preventing significant revenue loss.

These are just a few examples of how our professional repair services have helped Nairobi businesses and individuals solve printer problems quickly and cost-effectively. Whether you're a large corporation, a small business, or an individual user, Vandeberg Imaging Supplies provides the same level of expert service and commitment to quality repairs.

Conclusion: Why Vandeberg Is Your Trusted Printer Repair Partner

When your printer stops working, you need more than just a quick fix—you need a reliable partner who will restore your device to optimal performance and help prevent future issues. At Vandeberg Imaging Supplies, that's exactly what we provide.

As Nairobi's leading printer repair service and an Authorized Epson Repair Centre, we combine technical expertise with customer-focused service to deliver repairs you can trust. Our team's deep knowledge of all major printer brands—including HP, Canon, Brother, Samsung, Xerox, Lexmark, Dell, Kodak, Ricoh, Fujitsu, Kyocera, Oki, Panasonic, Sharp, Konica Minolta, Toshiba, Zebra, Dymo, and Citizen—ensures we can diagnose and fix virtually any printer problem.

We understand that a malfunctioning printer creates real problems for your business or personal work. That's why we prioritize quick, accurate repairs using genuine parts and proven techniques. Our transparent pricing, warranty-backed work, and after-service support give you confidence that your printer will continue working reliably long after leaving our workshop.

Don't waste money replacing a printer that could be easily repaired. Contact Vandeberg Imaging Supplies today at +254720556824 or +254777556824, visit our workshop in Nairobi CBD (Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2), or check out our websites at www.Vandeberg.co.ke or www.Vandebergimagingsupplies.com to schedule your printer repair.

Remember, when it comes to printer repairs in Nairobi and throughout Kenya, Vandeberg Imaging Supplies has you covered—no matter what brand or model you use. We're not just fixing printers; we're helping you maintain productivity and peace of mind.

Frequently Asked Questions About Printer Repairs in Nairobi

Q1: How do I know if my printer needs professional repair or if I can fix it myself? A: While simple issues like paper jams can often be resolved by following your printer's user manual, problems involving error codes, electronic failures, print quality issues, or mechanical noises typically require professional attention. If you've tried basic troubleshooting without success, it's time to consult experts like our team at Vandeberg Imaging Supplies.

Q2: How much does printer repair typically cost in Nairobi? A: Repair costs vary depending on the printer model and the specific issue. Minor repairs like roller replacements or basic cleaning might cost KSh 2,000-4,000, while more complex repairs involving printheads or electronic components typically range from KSh 5,000-15,000. We provide detailed quotes after diagnosis so you can make an informed decision.

Q3: Is it worth repairing an older printer? A: In many cases, yes! Modern printers are designed to last for years, and repairing an older printer is often more economical than replacing it. The exception might be very old models (7+ years) where parts are becoming scarce or entry-level printers where repair costs approach replacement costs. Our technicians can provide honest advice about whether repair or replacement makes more sense for your specific situation.

Q4: How long does a typical printer repair take? A: For common issues with readily available parts, we can often complete repairs within 24-48 hours. More complex repairs or those requiring special-order parts might take 3-5 business days. We offer expedited repair services for business clients with urgent needs.

Q5: Do you offer on-site printer repairs? A: Yes, for businesses in Nairobi with larger printer fleets or for commercial-grade machines that are difficult to transport, we offer on-site repair services. For individual printers, repairs are typically performed at our workshop to give our technicians access to specialized tools and testing equipment.

Q6: My Epson printer shows a "Waste Ink Pad Full" error. What does this mean? A: This common error occurs when the pads that collect waste ink during cleaning cycles become saturated. As an Authorized Epson Repair Centre, we provide WIC reset services that can resolve this issue without replacing the physical pads in many cases. This is a more affordable alternative to replacing the entire printer.

Q7: Do you provide any warranty on printer repairs? A: Absolutely! All our repairs come with a 30-day warranty. If the same issue recurs within 30 days of repair, we'll fix it at no additional cost. This reflects our confidence in the quality of our work and the components we use.

Q8: My printer is under manufacturer warranty. Can you still repair it? A: If your printer is under warranty, we recommend first contacting the manufacturer for warranty service. However, as an Authorized Epson Repair Centre, we can perform warranty repairs for Epson printers that won't void your coverage. For other brands, we can advise on warranty implications before proceeding with any repairs.

Q9: Do you sell genuine printer parts and consumables? A: Yes, in addition to repair services