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Stop Struggling with Printer Errors — Get Your Epson Fixed Today!




Table 2: Full Article


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Professional Printer Repairs in Nairobi: Your Ultimate Guide by Vandeberg Imaging Supplies


Let’s paint a picture. You’ve got a 100-page report due. The kids have a school project. Your business needs to send out invoices. You hit "Print," and... nothing. Or worse, a horrible grinding noise followed by a paper jam that looks like an origami nightmare. Sound familiar? We’ve all been there. That feeling of pure panic as your most reliable office tool suddenly becomes a very expensive, very beige paperweight. Your first instinct might be to search "printer repair near me" and pray. But let's be honest, you're not just looking for anyone. You're looking for a trusted, professional printer repair service in Nairobi, Kenya, that won't charge you a fortune, won't take weeks, and actually knows what they're doing. Well, take a deep breath. You found us. Welcome to Vandeberg Imaging Supplies. We’re here to tell you that your printer problems are over. Whether you need top-notch diagnostics, emergency device repair, or just a quick quote, we've got you covered.

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Are Your Printers in Need of a Rescue? Why Nairobi Trusts Vandeberg

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So, Your Printer is Staging a Rebellion?


It always happens at the worst possible time, doesn't it? One minute, your HP LaserJet is a workhorse, churning out perfect documents. The next, it's flashing an error code you can't even pronounce. Your Epson inkjet, once vibrant, is now printing everything in depressing stripes of yellow. Or your office copier just... gave up. This is where most people make a critical mistake: they either try a "percussive maintenance" (we don't recommend hitting it) or they start shopping for a new printer. But here's a secret: 90% of the time, your printer isn't dead. It just needs a little expert love from a qualified technician.

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Who We Are: Nairobi’s Printer Problems Solvers


We're Vandeberg Imaging Supplies, and printers are our language. For years, we've been the go-to team for businesses and individuals across Nairobi and all over Kenya. We're not just "fix-it" guys; we're career technicians, diagnostics experts, and customer service professionals rolled into one. We understand that a down printer means a down business. It means stress, missed deadlines, and frustration. Our entire service is built around one simple goal: to get you back up and printing as fast as humanly possible, with a repair that lasts.

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Why Choose Vandeberg Imaging Supplies?


In a city bustling with repair shops, why make us your first call? It’s simple. We combine expertise, reliability, and genuine care.

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Expert Technicians, Unmatched Skill


Our team is our greatest asset. We've seen it all. From a simple pickup roller replacement to a complex logic board transplant, our experts are highly skilled and experienced in repairing a massive range of printer brands and models. We don't guess; we diagnose. We're the printer detectives you need.

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Genuine Parts for Every Repair


Here’s a hard truth: a repair is only as good as the parts used. You can have the best technician in the world, but if they use a cheap, knock-off part, you'll be calling them again in a month. We use only genuine printer parts and accessories. This ensures the best quality repairs, maintains your printer's warranty (where applicable), and guarantees performance. We stock a huge inventory of common parts to make repairs faster.

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Fast Turnaround to Minimize Your Downtime


We know you can't wait a week. We offer on-site troubleshooting and repair for maximum convenience, as well as a walk-in service at our CBD shop. Our goal is to diagnose and fix the problem on the very first visit.

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Affordable, Transparent Pricing


No one likes a surprise bill. We provide quick and reliable diagnostics, and we'll give you a clear, upfront quote for your repair. Our services are affordable, and we'll always give you the best solution for your budget, never upselling you on services you don't need.

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Get a Quick Quote: Our Simple 3-Step Repair Process


We believe getting your printer fixed shouldn't be another headache. We've streamlined our process to be as simple as possible.

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Step 1: Contact Us for Top-Notch Diagnostics


It all starts with a call. Reach out to our expert team and describe the problem. Is it a paper jam? An error code? Weird noises? Call / WhatsApp / SMS us right now at +254720556824 or +254777556824.   Our team will listen and provide an initial assessment or a quote for diagnostics device repair. This first step helps us understand what we're dealing with, whether it's a simple fix or a major component failure.

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Step 2: Choose Your Service: On-Site or In-Store


We offer flexibility. Can't leave the office? We provide on-site repair services across Nairobi and beyond. Our technician will come to your home or business, fully equipped to handle most repairs right then and there. Prefer to bring it in? No problem. Our workshop is ready to handle complex repairs and complete printer rebuilds.

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Step 3: We Fix It, Fast!


Once you approve the quote, our technicians get to work. They'll meticulously clean, repair, or replace the faulty components, test the printer thoroughly to ensure everything is working perfectly, and give you tips on how to prevent the problem in the future.

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Find Us: We’re Conveniently Located in Nairobi CBD


Need to find us? It's easy. We are located right in the heart of Nairobi. Visit us at: Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2.   You can also find more information or reach out to us through our websites: www.Vandeberg.co.ke, www.printerrepairservicenairobikenya.com, or www.Vandebergimagingsupplies.com.

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Our Comprehensive Printer Repair Services: What We Fix


"Printer repair" is a broad term. At Vandeberg, it means everything. We are your one-stop shop for any issue, big or small, on any machine.

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Troubleshooting Common (and Maddening) Printer Nightmares


We handle all the classic (and frustrating) printer faults.

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The Infamous Paper Jam


Ah, the paper jam. Sometimes it's a crumpled piece of paper you can see. Other times, it's a tiny torn fragment hidden deep inside, tripping a sensor. We don't just pull the paper out; we find the cause. Is it a worn-out paper pickup roller or separation pad? We'll find it and fix it.

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Faint, Streaky, or Missing Print


This is a major complaint. For an inkjet, it could be a clogged print head. For a laser printer, it might be a low toner cartridge, a failing drum unit, or a dirty transfer roller. We'll diagnose the print quality issue and restore those crisp, clean lines.

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"My Printer Won't Turn On!" – Power & Logic Board Issues


The dreaded black screen. This could be a simple power supply unit (PSU) failure or something more complex, like a failed logic board (or formatter board). While others might tell you to buy a new printer, we have the expertise to diagnose and perform logic board replacement, saving you hundreds.

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Connectivity Chaos: Wi-Fi, Network & USB Problems


"Printer not communicating with CPU?" It's one of the most common issues in the modern office. Whether your printer keeps dropping off the Wi-Fi, won't connect via its Ethernet port, or isn't being recognized by USB, our technicians can sort out your network and connectivity glitches.

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Decoding Those Cryptic Error Messages


From "Error 50.4" on an HP to "Ink Cartridges Error," we've seen them all. These codes point to specific hardware failures—like a faulty fuser assembly or a bad sensor. We have the service manuals and experience to know exactly what that code means and how to fix it.

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Full-Scale Hardware Repairs & Component Replacement


We go beyond the basics. Our team is skilled in micro-electronics and mechanical repairs.

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Logic Board Replacement


The logic board is the printer's brain. When it fails, the printer is dead. We are one of the few shops in Nairobi with the technical skill to source and replace these complex components, saving a perfectly good machine from the landfill.

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Control Panel & Button Failure


Your printer's control panel or LCD screen stopped working? Buttons unresponsive? We can repair or replace the entire panel assembly, restoring your ability to control your machine.

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Power Supply Unit (PSU) Fixes


A bad PSU is a common failure point. We can test and replace internal power supplies for almost all brands, getting your machine powered up and ready to work.

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Maintenance, Cleaning & Complete Rebuilds

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Preventative Maintenance: The Secret to a Long Printer Life


Don't wait for it to break! We offer preventative maintenance services and annual maintenance contracts. We'll come in, clean your machine inside and out (removing dust, toner, and paper debris), lubricate moving parts, and replace high-wear components before they fail.

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Deep Cleaning & Servicing


We offer general printer service and maintenance, including deep cleaning of printheads, rollers, and internal pathways. This is the single best way to extend the life of your printer and ensure perfect print quality every time.

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We Speak Your Printer’s Language: All Brands, All Models


You name it, we fix it. Our technicians are trained to service a massive portfolio of brands. We are truly brand-agnostic, but we do have some special areas of expertise.

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Authorized Epson Repair Centre – Nairobi, Kenya


This is a big deal. We are proud to be an Authorized Epson Repair Centre located in Central Nairobi, Kenya. This isn't just a title; it's a promise of quality, backed directly by Epson.

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Why Our Authorized Status is Your Biggest Advantage


When you bring your Epson to us, you get: Authorized Expertise: Our technicians are certified by Epson. They have in-depth, factory-level knowledge of all Epson models. Genuine Epson Parts: We use only authentic Epson replacement parts. No exceptions. This guarantees reliability and protects your warranty. * Warranty Protection: We can perform factory warranty repairs. If your Epson is still under warranty, we're the place to bring it.

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The "Waste Ink Pad" Error (WIC Reset Services)


Does your Epson printer stop and display a message like: "Parts inside your printer are at the end of their service life" or "Waste ink pad is saturated"? DON'T BUY A NEW PRINTER! This is a common, fixable issue. The ink absorber/waste ink pad is full. We provide WIC Reset Services to reset the counter and, if needed, replace the pads, bringing your printer back to life for a fraction of the cost of a new one.

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Epson Print Head Cleaning & Replacement


From clogged nozzles on an EcoTank to a failed print head on a photo printer, we have the tools and genuine parts to service and replace Epson's advanced Piezo printheads.

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HP Printer Repair Specialists


Hewlett Packard (HP) is one of the most popular brands in Kenya, and we are masters of it. We specialize in HP printer parts and carry an extensive stock, ensuring a 99% first-time, on-site fix rate for common HP issues.

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HP LaserJet Fuser Assembly & Maintenance Kits


The fuser assembly is the most common part to fail on a high-use LaserJet. We stock complete fusers, fuser film sleeves, pressure rollers, and heating elements. We also specialize in installing HP Maintenance Kits, which replace all the high-wear parts (like the pickup rollers and transfer roller) at once.

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HP DesignJet Plotter Repairs


We don't just fix desktop printers. We are one of the leading plotter maintenance and repair teams in Nairobi. We service large-format HP DesignJet printers, replacing carriage belts, servicing ink tubes, and fixing print quality issues.

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HP Carriage Belts, Rollers & Parts


We carry all common HP parts, from carriage belts for PhotoSmart printers to pickup assembly rollers for OfficeJet machines.

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Canon, Brother, Samsung, Xerox & More!


Our expertise doesn't stop with Epson and HP. Our technical team is highly experienced in maintaining, cleaning, and repairing all major and niche printer brands.

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Your Go-To Experts for Every Major Brand


We provide laser printer service and inkjet repair for: Canon (imageRUNNER, PIXMA, MAXIFY) Brother (Laser, Inkjet, P-touch) Samsung    Xerox (WorkCentre, Phaser) Lexmark / IBM Ricoh / Lanier / Savin Kyocera / Mita (including TASKalfa photocopiers) Konica Minolta / Gestetner Dell    Oki data Panasonic    Sharp    Toshiba    Fujitsu   * ...and even specialized thermal/label printers like Zebra, Dymo, and Citizen!

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(Covering Ricoh, Kyocera, Lexmark, Dell, Oki, Panasonic, Sharp, Konica Minolta, Toshiba, Zebra, Dymo, Citizen, Fujitsu, Kodak)

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A Technician's Deep Dive: Understanding Your Printer's Insides


Ever wonder what's actually inside your printer? As technicians, we see these components every day. Understanding them helps you understand why they fail. We stock and replace all of them.

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The Heart of Laser Printers: Heat, Powder & Precision


A laser printer is a marvel of engineering, using static electricity and heat to fuse powder (toner) to paper.

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The Fuser Assembly: Your Printer's "Oven"


This is the component that melts the toner onto the paper. It's made of a heating element and a pressure roller (often covered by a fuser film sleeve). Because it runs extremely hot, it's a high-wear item. Fuser failures cause paper jams, smudged print, and "50.x" errors on HPs.

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The Imaging Unit: Creating the Image


This is a combination of parts. The Toner Cartridge holds the powder. The Drum Unit is the green (or blue) cylinder that the laser writes the image onto. A Primary Charge Roller (PCR) gives it a static charge, and a Wiper Blade cleans it after each rotation. In many printers, these are combined into one cartridge. In larger machines, the Developer Unit is a separate component.

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The Laser Scanner Unit (LSU)


This is the "laser" in laser printer. It's a complex assembly with a laser, mirrors, and lenses that beam the image of your page onto the drum. If this fails, you get blank pages or errors.

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The Paper Path: Rollers, Belts & Trays


The Transfer Roller (or Transfer Belt in color lasers) pulls the toner from the drum onto the paper. The Paper Pickup Rollers are the D-shaped rubber wheels that grab paper from the paper tray. When they get old and smooth, you get paper jams. The Separation Pad works with the roller to ensure only one sheet is fed at a time.

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The Core of Inkjet Printers: Liquid, Nozzles & Movement


Inkjets are precision-spray machines, firing thousands of microscopic droplets of ink per second.

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The Print Head: The Heart of the Operation


This is the component that actually sprays the ink. It contains a nozzle plate with thousands of microscopic holes. Thermal printheads (like HP, Canon) boil the ink to fire a droplet. Piezo printheads (Epson) use a crystal that flexes. Clogged nozzles are the #1 cause of poor inkjet quality.

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The Ink System: Beyond the Cartridge


You know the Ink Cartridge, but there's more. In CISS (Continuous Ink Supply System) printers, you have ink tanks, ink tubes, and dampers. All inkjets also have an Ink Absorber or Waste Ink Pad. This is a large sponge that collects all the ink purged during cleaning cycles. Eventually, it gets full, triggering the "waste ink pad" error we discussed.

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The Carriage & Movement System


The print head sits on a carriage. This carriage is moved back and forth by a Carriage Motor attached to a Carriage Belt. The printer knows where the carriage is by reading a clear plastic Encoder Strip (or Timing Strip). If this strip gets dirty with ink, you'll get garbled print or alignment errors.

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The Maintenance Station


This is where the print head "sleeps." The Capping Station Assembly is a rubber cap that seals the print head to prevent it from drying out. A Wiper Blade (like a tiny windshield wiper) cleans the nozzle plate, and a Pump Assembly is used to suck ink through the head during cleaning cycles.

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We’ve Got Nairobi Covered... And All of Kenya!


One of the most common questions we get is, "Do you serve my area?" The answer is almost certainly YES.

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Serving Every Corner of Nairobi


We provide on-site and pickup services for all of Nairobi County. Whether you're in the bustling city center or the suburbs, our technicians can reach you. This includes, but is not limited to: Central Business District (CBD)    Westlands    Upper Hill    Kilimani    Parklands    Lavington    Ngong Road    Karen    Runda    Muthaiga    Industrial Area    Eastleigh    South C & South B    Kileleshwa    Langata    Embakasi    Kasarani    Roysambu    Thika Road    Gigiri

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Our Services Reach Across Kenya


Our reputation and services extend far beyond the capital. We have a network and capability to offer support, sales, and specialized repair services to clients in all major towns and counties across Kenya, including: Mombasa, Kisumu, Nakuru, Eldoret, Thika, Malindi, Kitale, Garissa, Nyeri, Machakos, Kericho, Embu, Migori, Homa Bay, Naivasha, Meru, Kakamega, Lamu, Bungoma, Narok, Voi, Kilifi, Isiolo, Nanyuki, Marsabit, Mumias, Wajir, Busia, Siaya, Kitui, Kerugoya, Kapenguria, Moyale, Chuka, Kiambu, Makueni, Taita Taveta, Maralal, Kibwezi, Nyahururu, Mandera, Samburu, Kwale, Taveta, Kajiado, and Turkana West Pokot.   If you're in one of these areas, call us! We can arrange for service, parts delivery, or remote support.

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More Than Just Printers: Your All-in-One IT Support Partner


We are Vandeberg Imaging Supplies, but our skills don't stop at printers. We are a full-service IT provider, ready to support every aspect of your office technology. "Efficiency always ahead of business!" isn't just a motto; it's how we operate.

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Copier, Scanner, and Fax Machine Repairs


Our technicians are specialists in all office equipment. We maintain, clean, and repair: Photocopiers (Kyocera, Ricoh, Sharp, Toshiba, Konica Minolta) Scanners (Flatbed and ADF) Fax Machines    Multi-Function Machines (MFPs)

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Desktop & Laptop Repair Services


Is your computer slow? Won't boot? We also repair desktops and laptops, handle data recovery, and perform system upgrades.

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Full-Service IT Solutions (Networking, CCTV, Data Recovery)


We provide a broad range of IT solutions to keep your business running smoothly, including: Network Security Solutions (LAN, WAN) Faiba Network Installation Structural Cabling Systems Digital Camera Installation (CCTV) Intercom Phones (PBX) Data Recovery * Antivirus and Software Solutions

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[Bold] Conclusion: Your Search for "Printer Repair Near Me" Ends Here


Let's circle back to that moment of panic. The broken printer, the looming deadline, the mounting stress. Now, imagine it all gone. Imagine making one phone call, speaking to a friendly expert who understands the problem, and having a technician at your door—or a workshop ready to help—the same day. That's the peace of mind Vandeberg Imaging Supplies provides. We are not just another printer repair service in Nairobi, Kenya. We are your trusted, authorized, and expert partners. We are the specialists in Epson repair, the masters of HP parts, and the go-to team for every brand, from Brother to Xerox. We have the parts, the skills, and the coverage to handle any problem, anywhere from the Nairobi CBD to Kisumu, Mombasa, and beyond. Don't throw away a perfectly good printer. Don't waste time with unqualified repairmen. Get it fixed right, the first time. FOR INQUIRIES, A QUICK QUOTE, OR TO BOOK A REPAIR, CALL / WHATSAPP / SMS US NOW:   +254720556824   +254777556824   Or visit us at Iqbal Building, 1st Floor, Room 2, on Odeon Cinema Taveta Road, Nairobi CBD.   We're ready to get you printing again.

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[Bold] FAQs: Your Printer Questions, Answered!

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1. What are your operating hours?


We offer incredible flexibility. Our customer care lines (+254720556824 / +254777556824) are available for inquiries 24 hours a day. Our physical shop in the CBD has standard business hours, but we are committed to providing emergency and flexible support to get you out of a jam.

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2. How much does printer diagnostics cost?


We believe in fair, affordable pricing. We offer top-notch diagnostics device repair at a very competitive rate. The best way to know the cost is to call us with your printer model and the issue you're facing. We can often give you a quick quote or an estimate for the diagnostics fee, which is typically waived if you proceed with the repair.

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3. Do you offer on-site printer repair in Nairobi?


Yes, we do! We provide on-site troubleshooting, repair, and preventative maintenance services for all your office equipment. Our technicians will come to your home or office in areas like Westlands, Kilimani, Upper Hill, Industrial Area, and all over Nairobi to minimize your downtime.

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4. How long does a typical printer repair take?


Our goal is speed. For common issues where we have parts in stock (like HP fusers, rollers, or Epson printheads), we can often complete the repair on the same day or within 24 hours. More complex issues, like logic board repairs or ordering rare parts, might take a bit longer, but we will always keep you informed.

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5. Are you really an Authorized Epson Repair Centre?


Absolutely. We are an Authorized Epson Repair Centre located in Nairobi, Kenya. This means our technicians are trained and certified by Epson, and we use only genuine Epson parts for all our repairs, including warranty service.

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6. Do you use genuine parts?


Yes, 100%. We cannot stress this enough. We use only genuine printer parts and accessories to ensure the best quality repairs, reliability, and performance. For our HP repairs, we carry an extensive stock of genuine HP parts.

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7. What printer brands do you repair?


It's easier to list what we don't repair! We service nearly every brand on the market, including HP, Canon, Epson, Brother, Samsung, Xerox, Lexmark, Dell, Kodak, Ricoh, Fujitsu, Kyocera, Oki, Panasonic, Sharp, Konica Minolta, Toshiba, Zebra, Dymo, and Citizen.

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8. My Epson printer says "parts inside your printer are at the end of their service life." Can you fix this?


YES! This is one of our specialties. This error means the waste ink pad is full. Do not buy a new printer. We provide a WIC Reset Service to reset the printer's internal counter and can replace the waste ink pads, saving you a significant amount of money.

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9. I'm in Mombasa, can you help me?


Yes. While our main workshop is in Nairobi, we serve clients all over Kenya, including Mombasa, Kisumu, Nakuru, and Eldoret. Please call us to discuss your issue. We can arrange for parts delivery, offer remote support, or schedule service with our regional partners.

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10. Where exactly are you located in the Nairobi CBD?


We are very easy to find! We are at the Odeon Cinema Taveta Road, Iqbal Building, 1st Floor, Room 2. It's a central and convenient location for you to drop off your device for quick and professional diagnostics.

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